Reed
Employer Account Manager - EOI
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Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Pay Range
£38,000 - £41,500
Working Hours/Pattern:
Full-time, although we would be happy to consider applicants who are looking to work on a part-time basis. If you would like to explore this further, please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Job Description
Have you got great relationship-building skills and a passion for developing employer partnerships?
Would you thrive in a role where you can support employers, create employment opportunities, and make a positive impact on people and their communities?
Then consider the role of an Employer Account Manager at Reed in Partnership!
This role is office-based but will cover all three regions of Youth Jobs Guarantee across England (Herts, Essex, Cambridge, Peterborough, Norfolk, Suffolk, and all the North East).
Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and will be in touch to discuss the next steps of your expression of interest as soon as possible.
Internal applications for this role will close on 21/08/2026.
Who we are:
Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.
Youth Jobs Guarantee is a mandatory programme for 18-21-year-olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six-month paid job of up to 25 hours per week at minimum wage.
What is the role about?
Reporting to the Employer Services Director, the Employer Account Manager is responsible for ensuring the effective performance, productivity, and development of medium-sized regional employer accounts in Youth Guarantee areas (multiple contracts). Building, developing, and maintaining excellent employer relationships and a pipeline of placements will be key to supporting the business in maintaining its aim of being the partner of choice in the communities it operates in, and the Employer Account Manager will have a big role to play in delivering this vision.
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This is a high-volume, high-targeted role and the Employer Account Manager will be expected to support the delivery of National Accounts for Youth Guarantee and develop and manage their own accounts and will have personal targets for both account management and new accounts, in the form of a continued pipeline of job placements available for their area. This will be in line with the overall National Accounts strategy and Employer Services strategy.
Just some of your day-to-day responsibilities will include:
Business Development
- Identifying and acquiring high-volume regional new business opportunities
- Promoting and creating awareness of the entire range of Reed in Partnership products, services, and contracts – specifically Youth Jobs Guarantee
- Identifying other employer-led business opportunities as agreed with Employer Services Director and contract Operations Manager
- Responsible for managing the delivery of existing accounts and maximising repeat business opportunities in line with agreed growth targets and pipeline of placements to have a constant flow in multiple regions and sectors
Relationships and Stakeholder Management
- Preparing and delivering presentations to employers, promoting our services to key external stakeholders
- Liaise with and develop relationships with Employer Engagement teams nationally within Reed in Partnership
- Representing Reed in Partnership at external partner meetings and employers as required
Quality and Continuous Improvement
- Developing presentations, proposals, agreements, and reporting to employers of a high standard
- Collating all necessary contractual paperwork within agreed timescales
- Developing and implementing a process for collating feedback evaluation from employers and using this information to improve and develop the function
What’s in it for you?
A generous base salary (pro-rata for part-time), and great flexibility with your working schedule, we offer training, development, and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave (pro-rata for part-time) plus statutory bank holidays
- Reed Pension Scheme
- Award-Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
Plus much more that can be found on our website
The role is highly people-oriented, allowing you to work closely with employers, participants, and colleagues, making every day varied and rewarding. At Reed in Partnership, our values—Fair, Open & Honest, Take Ownership, and Work Together—guide everything we do. Join us in delivering services that make a real difference.
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To be successful in this role, we are looking for someone with:
- Strong background in new business sales and account management
- A personal track record of working towards and achieving targets (minimum 2 years of experience)
- Evidence of experience in national and medium-sized account management
- Experience of working as part of a multi-function service delivery team
- Demonstrable proficiency in IT and a good grasp of Microsoft Excel, Word, and PowerPoint, specifically
- Experience of working in a B2B sales environment
- Experience of working in recruitment, Welfare to Work, or other very similar sectors
- Experience of the administration or delivery of recruitment or assessment processes
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at the interview stage
Desirable Attainments:
- Experience of working in a fast-paced performance target-driven environment
- Experience may include working within the following sectors/fields: Professional Services (Banking, Finance, and Recruitment, etc.) or Retail, etc.
- Experience of managing a business-to-business sales process
- Experience of working with Youth participants
- Degree or relevant qualification. Degree topics may include psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications, or qualifications relating to welfare to work/work with the specific client groups this role will involve. Level 3 or 4 NVQ would be of interest.
Essential Criteria:
- Track record of delivering exceptional customer service to clients
- Technical skills including strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills, and good written communication/record keeping skills
- Personal interests including interest in people and willingness to learn
- Must be willing to work Pan-England, where necessary
Desirable Criteria:
- Technical skills including the ability to use technology to deliver results and knowledge of the welfare/benefits system
- Personal interests regarding interest in career and self-development
- Personal interests regarding willingness to work flexibly
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
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