Employment & Training Officer

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to be considered.

Role profile

Job Purpose

As Employment & Training Officer you will deliver a quality, effective Employment & Training service to customers to support them towards becoming economically active and achieving their career aspirations. Working in collaboration with partner organisations, you will develop engagement strategies with local and national employers, and other partner agencies, to develop new employment, training and volunteering opportunities, in order to match local skills gaps with the needs of our customers, and support them to sustain their tenancies.

You will manage a caseload of customers delivering employment, training, skills and volunteering activities within a specified area and will be required to have a presence across your patch, on average one day a week, in order to drive referrals and opportunities, and support customers.

Role Requires You To

• Publicise the Employment and Training service to our customers, external partners agencies and internal stakeholders to drive referrals.
• Maintain and develop collaboration of the two-way referral process with colleagues in housing, income management team, and other internal stakeholders to support sustainable tenancies.
• Attend local job fair/recruitment events to promote Riverside Employment and Training offer, maximise referrals from 3 rd parties and gain potential opportunities for the caseload of customers.
• Scope opportunities for training, skills development and volunteering that could lead to employment with supply chain and local employers.
• Work with Riverside’s supply chain and Riverside’s Talent Acquisition team to ensure we maximise employment, training and volunteering opportunities within the contracts we award as well as ensuring monitoring systems are in place to track delivery.
• Work with partner agencies, colleges, adult education and other training services to develop training programmes and apprenticeships for customers.
• Work collaboratively with partners and support agencies in the local area for which customers can be referred to for training and work-related activities to personally develop and enhance chance of opportunity to secure employment.
• Provide an outreach programme in priority areas to engage with customers offering a holistic service that meets their individual needs.
• Complete customer registrations, identifying training and skills needs to create and develop a SMART action plan to support achievement of customer goals.
• Effectively manage a caseload of customers, matching customer needs with local opportunities ensuring confidential case records support the customer journey and recorded within required systems.
• Work to KPIs and targets, recording and monitoring your own performance.
• Ensure service delivery complies with Riverside policies and procedures relating to equality and diversity, data protection, communication and Health and Safety.
• Undertake personal development and training as necessary to keep upto date with Housing Legislation and Service Delivery skills.

Person specification

Essential

• Experience of providing support to customers, both one to and in group settings
• Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds.
• Ability to work autonomously and a can-do attitude
• Experience of seeking best practice to drive continuous improvements.
• Ability to manage and prioritise own workload to achieve personal and team targets
• Understanding and knowledge of confidentiality, date protection and equality and diversity
• Awareness of the importance of health and safety issues
• Valid Driving License with access to a vehicle for business use

Desirable

• GCSE in Maths and English
• Recruitment experience and coaching interview and CV writing
• Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time
• Experience of networking to secure opportunities, in a sales or similar setting
• IAG or CIAG professional qualification or equivalent experience