Ayvens
End of Contract Customer Support Assistant
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At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We're looking for an End of Contract Customer Support Assistant to join our team and help deliver an excellent experience to our customers throughout the life of their contract.
This role would suit someone who enjoys helping customers, solving problems and working in a busy environment where attention to detail really matters. You'll work closely with customers and colleagues across the business, handling account changes, resolving queries and ensuring requests are completed accurately and on time.
No two days are quite the same. One minute you might be helping a customer with a contract amendment, the next you could be working with colleagues across the business to resolve a query or find a solution to an issue.
Key Responsibilities…
- Processing contract amendments and customer requests accurately and within agreed service levels
- Providing support to customers and frontline teams on products, processes and queries
- Managing customer enquiries and taking ownership through to resolution
- Investigating issues and identifying any process exceptions that require further review
- Supporting the resolution of customer complaints and helping to deliver positive customer outcomes
- Maintaining accurate records and ensuring all activities are completed compliantly
- Working closely with colleagues across the business to resolve customer issues efficiently
- Contributing ideas to improve processes and enhance the customer experience
- Developing your knowledge of our products, systems and processes to become a subject matter expert
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Skills and Experience
- Experience in a customer service, administration or operational support role
- Excellent communication skills, both written and verbal
- A genuine focus on delivering great customer service
- Strong attention to detail and a high level of accuracy
- Good organisation and time management skills
- Ability to manage multiple tasks and work to deadlines
- Confidence using Microsoft Office, particularly Word and Excel
- A proactive approach and willingness to take ownership of issues
- Someone who enjoys working collaboratively and building positive relationships
This role would be a 12-month fixed-term contract.
What we offer
Rewards & Financial Benefits
- Salary: £27,030
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
Health & Wellbeing
- Life Assurance
- Health assessment options
- Travel insurance
- Critical illness cover
- Personal accident insurance
Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
Workplace & On-Site Facilities
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
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Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large-scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
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