Eurolaser Technologies Ltd
End User Support (3 days per week)
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This is a remote position.
ROLE: End User Support - Band 2
TYPE: Dedicated Support (3 days per week)
Roles and Responsibilities:
- Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment.
- Assist site with hardware/desk/office/boardroom setup as requested.
- Execute supported directed tasks for network or server support on-site by escalations teams.
- Provide first level troubleshooting and support for Applications.
- Capture, store and update in-scope site information.
- EUC Hardware (Laptops, Desktops) set-up, deployment, collection/re-imaging.
- Mobile devices (phone/tablets) set-up, deployment, collection.
- Software/Application Installation (Country/Site specific).
- Basic Printing. Network and server troubleshooting support.
- Provide New Hire Induction.
- Manage local end user asset inventory and life cycle of assets.
- Provide first level support for meeting room devices (VC devices, projectors, displays etc.,).
- Provide first level support for warehouse devices (RF Equipment’s, voice equipment’s, vehicle mounted units, label/thermal printers etc.,).
- Maintain onsite inventory of supported devices.
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Requirements
Please find the key details below:
This is a dedicated 3-day-per-week onsite support role.
We need UK or Irish nationals, as they can work across both locations.
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Work Schedule:
- 2 full days at Lurgan (Dedicated/Base Site)
- 1 day covering the Monaghan sites:
- Castleblayney – Half Day
- Lough Egish – Half Day
Travel arrangements:
- Lurgan will be the dedicated/ base site.
- Travel between the Lurgan site and the Monaghan sites will be reimbursed.
Please note:
- We need FE with a valid driver’s license and car who is willing to travel between Lurgan and Monaghan sites.
- Valid work authorization to work in both Northern Ireland (UK) and the Republic of Ireland.
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