Continuous Improvement

• Identify recurring issues and recommend service improvements.
• Support IT projects, technology refreshes, and rollout activities.
• Participate in testing and user acceptance activities where required.
• Share knowledge with colleagues and contribute to a collaborative team environment.

Hybrid Working

• This role operates under a hybrid working model.
• Employees are expected to work a minimum of two days per week from the London HQ office.
• Additional office attendance will be required to support business priorities, including the operating and finance board meetings and town hall events.
• Flexibility is expected to ensure the needs of the business and our customers are met.

Essential Skills / Qualifications

• Previous experience in an IT Service Desk or End User Support environment.
• Strong troubleshooting skills across Windows desktop operating systems.
• Experience supporting Microsoft 365.
• Knowledge of Active Directory or Microsoft Entra ID user administration.
• Experience supporting laptops, desktops, printers, mobile devices, and peripheral hardware.
• Excellent customer service and communication skills.
• Strong organisational and time management skills.
• Ability to prioritise work in a fast-paced environment.
• Experience using an IT Service Management platform.

Desirable

• Experience supporting Apple macOS and iOS devices.
• Knowledge of Microsoft Intune or other endpoint management platforms.
• Experience with Azure, Microsoft Entra ID, or endpoint security tools.
• ITIL Foundation certification.
• Experience supporting meeting room and AV technologies.
• Knowledge of software deployment and endpoint automation tools.

Personal Attributes

• Customer-focused with a positive and professional attitude.
• Strong problem-solving and analytical skills.
• Excellent attention to detail.
• Self-motivated and able to work independently.
• Collaborative team player who shares knowledge openly.
• Adaptable and willing to learn new technologies.
• Reliable, accountable, and committed to delivering high-quality service.

What We Offer

• Hybrid working environment.
• Opportunities for professional development and certification.
• Exposure to modern workplace technologies.
• Collaborative and supportive team culture.
• Opportunities to contribute to IT improvement initiatives and projects.

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

“If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com ”