End User Support Analyst – Up to £40,000 – Permanent - London (5 Days Onsite)

We have an exciting opportunity for an End User Support Analyst to join a dynamic IT Support team based in London. This is a hands-on role where you’ll act as a key point of contact for end users, delivering high-quality technical support and ensuring a smooth and efficient workplace technology experience.

This role is ideal for someone with prior IT support experience who is keen to further develop their technical expertise within a fast-paced, customer-focused environment.

Role Overview

As part of the End User Compute team, you will be responsible for supporting the day-to-day delivery of IT services across the business. You will diagnose and resolve technical issues, manage service requests, and contribute to continuous improvements in IT support services.

Key Responsibilities

• Act as a primary point of contact for end user incidents and service requests
• Provide support across desktops, laptops, mobile devices, printers, telephony, and peripherals
• Troubleshoot and resolve issues, liaising with wider IT teams when required
• Manage tickets through ServiceNow, email, and telephone channels
• Ensure timely resolution of requests while maintaining clear communication with users
• Create and maintain accurate knowledge base documentation
• Support hardware and software maintenance, including break/fix tasks
• Manage hardware inventory and device lifecycle activities
• Administer system access, security, and anti-virus controls
• Support Joiners, Movers, and Leavers (JML) processes
• Build and configure end user devices
• Perform desk setups, office moves, and proactive meeting room checks
• Conduct site visits and provide on-site support where required
• Monitor trends and identify potential service improvements
• Contribute to ongoing service optimisation and best practice adoption