Pearson Whiffin Recruitment Group
End User Support Specialist
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EUC Engineer – MacOS / Apple Devices / Cloud Technologies
Based onsite in Gloucester
We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms.
Key Responsibilities
- Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
- Configure, deploy, and manage Apple hardware across the business
- Support modern workplace and endpoint management solutions
- Troubleshoot hardware, software, connectivity, and user-related issues
- Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity
- Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms
- Support device security, patching, compliance, and asset management
- Collaborate with infrastructure and security teams on projects and improvements
- Deliver excellent customer service and technical support to users at all levels
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Skills & Experience Required
- Proven experience in an EUC / Desktop Support / Endpoint Engineering role
- Strong knowledge of MacOS and Apple ecosystem devices
- Experience supporting laptops, desktops, and mobile devices in enterprise environments
- Understanding of networking fundamentals and troubleshooting
- Exposure to cloud technologies and SaaS platforms
- Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
- Knowledge of Microsoft 365 and identity/access management solutions
- Excellent communication and problem-solving skills
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Desirable Skills
- Apple certifications or relevant technical certifications
- Experience in hybrid cloud environments
- Scripting or automation knowledge (Bash, PowerShell, or similar)
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