Role Overview

The post holder will be part of the Endoscopy Access Team and will be responsible for day to day coordination and compiling of waiting lists and adding of patients to these waiting lists.

The post will require you to work closely with the polyp nurse specialist and general anaesthetic pre-assessment nurses.

To provide comprehensive administrative support to the Endoscopy Department.

Key Responsibilities

• The ability to work autonomously using your own initiative but adhering to operational procedures and established practices and referring to the supervisors when guidance is needed.
• To maintain a positive, proactive and professional approach to work at all times.
• To deal with telephone enquiries in an empathetic and productive manner, taking appropriate action to ensure high patient satisfaction.
• To work as part of a team to deliver a first-class service to patients and users of the Endoscopy service.
• Actively supporting and contributing to the requirements of the service.
• To utilise designated operational practices within the specific endoscopy reporting system and trust’s systems.
• To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
• Respond to enquiries and take appropriate action on behalf of the service either by telephone, personal contact or correspondence, within agreed time limits.
• Liaise with all relevant departments involved in providing care and core services to ensure the smooth progression of the patient’s pathway.
• Provide excellent front of house service when covering Endoscopy receptions.
• Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors.
• Provide expert advice on aspects of the patient’s care within defined boundaries and limits.
• Establish and maintain electronic and manual filing systems.
• Cover other members of the Endoscopy admin team when required which may mean working on other sites.