Endoscopy Administrative Assistant

Detailed Job Description And Main Responsibilities

• Provide high-quality administrative support to the Clinical Endoscopist Team.
• Recognise and respond appropriately to the needs and concerns of patients, providing a friendly, efficient and courteous service to patients, relatives and visitors, and offering advice and information where appropriate.
• Provide an efficient and accurate typing service, ensuring clinic letters are processed and completed in a timely manner.
• Accurately maintain and update staff personal records and relevant hospital systems.
• Handle personal and confidential patient information with sensitivity, discretion and in accordance with relevant policies and procedures.
• Assist with the administration and maintenance of the HR Case Management System (Caseworker).
• Provide administrative support to colleagues across the Endoscopy Department during periods of planned annual leave and sickness absence, helping to maintain continuity of service.
• Undertake photocopying, filing and other general administrative duties to support the Booking and Administration Team and contribute to the efficient running of the department.
• Receive, process and distribute incoming correspondence, including electronic mail, accurately and promptly, ensuring information is passed to the appropriate teams or individuals.
• Coordinate and book patients for endoscopy procedures, ensuring all relevant information is accurately recorded and appointments are arranged in a timely manner.
• Develop and maintain effective working relationships with colleagues and linked professionals across the Endoscopy Department and wider organisation.
• Undertake any other duties that may reasonably be regarded as falling within the nature, responsibilities and grade of the post, subject to appropriate training being provided. Where possible, any significant permanent changes to the duties of the post will be mutually agreed and incorporated into the job description.

Person specification

Education & Qualification

Essential criteria

• Educated to basic GCSE or equivalent/relevant experience

Knowledge, Skills And Abilities

Essential criteria

• Keyboard/typing skills
• Experience of Microsoft Office
• Manage own workload

Desirable criteria

• Knowledge of medical terminology

Experience

Essential criteria

• Previous admin experience
• Experience of following procedures/protocols

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.