University Hospitals of North Midlands NHS Trust
Endoscopy Booking Support
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Visa Sponsorship
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
Role Overview
The role is a hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team.
Responsibilities
- Welcoming patients, carers, relatives, visitors, and other health care staff to the Endoscopy Department in a polite, courteous, and professional manner, ensuring patient focus at all times and always greeting patients with a smile.
- Ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient-focused, efficient, and effective.
- Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus, and any other systems required to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.
- Undertaking clerical duties, including providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary.
- Communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.
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About the Trust
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching, and research.
- The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.
- Our 11,000 strong workforce provide emergency treatment, planned operations, and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
- We are the specialist centre for major trauma for the North Midlands and North Wales.
- We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work, and research.
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Health and Wellbeing
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full-time, part-time hours, and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
Contact
For further details/informal visits contact:
- Name: Sophie Dodds
- Job title: Operational Services Manager
- Email address: Sophie.Dodds@uhnm.nhs.uk
- Telephone number: 01782 676185
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