North Tees and Hartlepool NHS Foundation Trust
Endoscopy Booking/Clerical Officer
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This is a cross site post between the North Tees and the Hartlepool sites.
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.
Key Responsibilities:
- Ability to deliver all reception duties is also a requirement of the role, again following the appropriate training.
- Book endoscopy diagnostic and therapeutic procedures.
- Communication with multi-disciplined medical and surgical teams.
- Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
- Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.
- Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.
- Ensure all appropriate technologies and equipment are utilised to optimum functionality.
- Consistently demonstrate excellent communication skills.
- Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.
- Support the updating and maintaining of standard operating procedures.
- Organise interpreters following appropriate trust policies, systems and processes.
- General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
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At University Hospitals Tees, our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
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We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
For further details / informal visits contact:
- Name: Anna Waller
- Job title: Endoscopy Booking and Admin Manager
- Email address: a.waller2@nhs.net
- Telephone number: 01642 624384
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