We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for:

Service Delivery

• Proactively manage the patient flow from arrival to departure within Endoscopy.
• Provide accurate, updated information on daily activity within Endoscopy.
• To gain an awareness of infection risks, preventing the spread to other patients through isolation processes.
• Communicate effectively with the ward team and other invested stakeholders.
• Attend and aid the facilitation of the departmental huddles and other meetings as required.
• To escalate concerns to the Endoscopy Nurse in Charge for patient safety issues.
• Ensure the effective transition and communication of patient details for inter-hospital transfers.
• Support in the identification and pre-empt daily flow challenges and escalating to the nurse in charge/operations team.
• Actively be involved in creating and implementing Standard Operating Policies linked with patient flow to improve services.

Administrative Duties

• Build strong relationships with admin, clinical and management staff and maintain excellent communication channels and good customer services.
• To courteously, efficiently and promptly receive telephone enquiries and provide accurate information to answer queries around patient journeys and the status of the department.

General

• Take responsibility for prioritisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
• Act in a professional and responsible manner at all times.
• Be able to work using own initiative to solve complex issues and complete non-routine tasks.

Person specification

Physical requirements of the post

Essential criteria

• Health and physical abilities sufficient for the post (if necessary with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act).

Qualifications / Training Required

Essential criteria

• Literacy & numeracy skills to GCSE (or equivalent) level.
• Educated to NVQ3/Diploma standard or equivalent qualification level or relevant work-based experience.
• Competent and experienced in the use of IT, including keyboard skills and Microsoft Office Packages.
• Ability and willingness to learn new IT processes and systems.
• Ability and willingness to undertake on the job training.
• To demonstrate ability to develop and refine new processes to improve current systems.

Desirable criteria

• Courses / further study attended to demonstrate evidence of personal development.
• Evidence of continuing professional development.
• Knowledge of medical terminology.

Previous or relevant experience necessary

Essential criteria

• Experience of working in a busy environment.
• Experience of working under high pressure and to deadlines.
• Aware of challenges which will affect patient flow within a ward or clinical unit.

Desirable criteria

• Experience of working in an Endoscopy Department.
• Develop systems to ensure efficient records are maintained for flow analysis.
• Proficient in the use of all hospital computerised patient systems.

Trust Values

Essential criteria

• Patient First.
• Working Together.
• Always Improving.