ISE Partners
Endpoint Support & Workplace Technology Engineer | Investment
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London | 5 Days Onsite | Immediate Start Preferred
Initial Contract with Potential for Longer-Term Opportunity
Are you the person people turn to when the problem is complex, the pressure is high, and nobody else can find the answer?
ISE Partners is supporting a highly regarded investment firm in the appointment of an experienced Endpoint Support & Workplace Technology Engineer to join its London technology team.
This is a hands-on L2/3 role for someone who combines deep macOS and Jamf expertise with strong technical judgement, excellent stakeholder management skills and a genuinely solution-driven mindset.
You'll be supporting a sophisticated and demanding user base within a fast-paced environment where responsiveness, ownership and service excellence are highly valued.
The Opportunity
You'll play a key role in the administration, support and continuous improvement of the firm's endpoint technology environment, acting as a senior escalation point for complex technical issues while helping to enhance the overall user experience.
Key Responsibilities
- Administering and supporting enterprise macOS environments
- Managing and maintaining Jamf Pro, including configuration, policies, deployments and troubleshooting
- Acting as a senior escalation point for complex endpoint and user issues
- Supporting and optimising workplace technology platforms
- Working across Microsoft 365, Windows and Entra ID environments
- Partnering with infrastructure, engineering and security teams to resolve issues and deliver improvements
- Identifying opportunities to improve performance, processes and the end-user experience
- Sharing knowledge and providing guidance to colleagues across the wider technology function
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What We're Looking For
We're not looking for someone who simply follows a process or passes problems elsewhere. We're looking for someone who enjoys getting involved, asking questions, investigating issues thoroughly and driving solutions.
Successful candidates typically:
- Take ownership from problem identification through to resolution
- Bring solutions and recommendations, not just observations
- Are naturally curious and enjoy understanding root causes
- Remain calm and effective under pressure
- Communicate clearly and confidently with senior stakeholders
- Thrive in environments where priorities can change quickly
- Collaborate effectively across teams to get things done
- See challenges as opportunities to improve technology and service delivery
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Essential Experience
- Strong commercial experience supporting and administering macOS environments
- Advanced Jamf Pro administration experience
- Endpoint management experience beyond supporting pre-configured devices
- Excellent troubleshooting and root cause analysis skills
- Microsoft 365 experience
- Entra ID / Azure AD experience
- Windows support experience
- Experience operating as a senior L2/L3 escalation point
- Strong stakeholder management and customer service skills
- Experience working within fast-paced, high-performance organisations
Particularly Relevant Backgrounds
- Private Equity
- Hedge Funds
- Investment Banking
- Asset Management
- Financial Services
- Elite Consultancy Environments
- High-End Professional Services Firms
Why Apply?
This is an opportunity to join a high-performing organisation where technology plays a critical role in business success. You'll work alongside experienced technology professionals, support an influential user base and have genuine ownership of the technologies you manage.
If you're a macOS and Jamf specialist who enjoys solving difficult problems, taking responsibility and making a visible impact, we'd love to hear from you.
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