Citizens Advice
Energy Adviser
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The Service
Coventry Citizens Advice (CCA) has successfully delivered a dedicated energy advice service to its clients since November 2014. We are currently funded by National Grid to support a range of vulnerable clients in the community, assisting them in their energy needs in a number of different ways.
This opportunity enables CCA to enhance its energy advice offer to encompass the continuation of dedicated 1-2-1 multi-channel support, in addition to a programme of outreach events across Coventry.
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Role description
This role will add capacity to the Energy Team. The purpose of the role is:
- To provide generalist advice with a focus on energy (traditional and low carbon technologies) and income maximisation, to clients particularly to those who are in or at risk of fuel poverty. This will be 1-2-1 advice via different channels, e.g., telephone, face to face, and digital.
Our ideal candidate will have experience of delivering advice to vulnerable clients facing financial hardship.
We may consider late applications at our discretion.
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