Coventry Citizens Advice
Energy Adviser
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The Service
Coventry Citizens Advice (CCA) has successfully delivered a dedicated energy advice service to its clients since November 2014. We are currently funded by National Grid to support a range of vulnerable clients in the community, assisting them in their energy needs in a number of different ways.
This opportunity enables CCA to enhance its energy advice offer to encompass the continuation of dedicated 1-2-1 multi-channel support, in addition to a programme of outreach events across Coventry.
Role description
This role will add capacity to the Energy Team. The purpose of the role is:
- To provide generalist advice with a focus on energy (traditional and low carbon technologies) and income maximisation, to clients particularly to those who are in or at risk of fuel poverty.
- This will be 1-2-1 advice via different channels, e.g., telephone, face to face, and digital.
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Our ideal candidate will have experience of delivering advice to vulnerable clients facing financial hardship.
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Essential Criteria
- Commitment to Citizens Advice Aims, Principles and Policies, equality and diversity and its application in the delivery of advice.
- At least one year’s recent experience in delivering generalist advice to clients experiencing financial hardship.
- Subject matter expertise in the energy industry in how it affects retail customers.
- Excellent interpersonal skills and the ability to build strong working relationships with fellow team members, clients, and external partners.
- Able to work to challenging targets through independent management of workload and setting priorities.
- Demonstrable experience of keeping accurate and detailed records of all work undertaken with clients, in line with Citizens Advice quality requirements.
- Good numeracy and IT skills.
- Committed to continuing professional development with a willingness to undertake further training to deliver the most up-to-date information to clients.
- Able to travel independently across Coventry to outreach venues as required.
- Willingness to deliver energy briefings and workshops to clients in outreach settings.
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