Citizens Advice
Energy Adviser and Senior Energy Adviser
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
How we use cookies to help you
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
How we use cookies to help you
We use essential cookies to make our site work.
We'd Also Like To Use Some Additional Cookies To
- see what help people need most, so we can make our site better
- help us campaign for changes that make things fairer for everyone
- let you watch videos on the site
Find out more about how we use cookies and keep your data safe.
Tell us if you want to accept or reject additional cookies. If you don’t make a choice, some additional cookies will be turned on by default.
Choose cookies
You’ve accepted additional cookies. You can change your cookie settings at any time
You’ve rejected additional cookies. You can change your cookie settings at any time
Job Title: Energy Adviser
Number of Posts: 2
Salary range: £33,000 (Energy Adviser), £35,000 (Senior Energy Adviser)
Hours: Full time (37.5 hours per week)
Contract: fixed term for 2 years
Location: London Borough of Hounslow (Hybrid: office, remote delivery and some home visits).
Reporting to: Head of Advice Service
Closing Date: 12 October 2026 at 5pm. We encourage early applications as we reserve the right to close the vacancy early once enough suitable applications are received.
Interview date: to be arranged with applicants soon after they are shortlisted
About Citizens Advice Hounslow
Citizens Advice Hounslow is a well established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face to face, telephone and digital services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About the Role
Citizens Advice Hounslow is looking for two Energy Advisers to join our friendly team. In this rewarding role, you will provide vital face-to-face and remote support to residents across Hounslow. You will empower them to avoid fuel poverty, navigate complex energy bills, access financial grants, and reduce their energy usage.
If you don’t already have experience in giving energy advice, we provide comprehensive training to ensure you achieve a formal Energy Awareness Level 3 qualification (NEA).
If you have a background in energy advice, other advice giving, customer service or community volunteering, and have a natural knack for empathy and hitting targets, we want to hear from you.
What You’ll Do
- Deliver energy and income-maximisation advice via telephone, video calls, office appointments, and home visits.
- Help clients understand complex energy bills, resolve meter issues, provide confident switching advice, and educate households on the hidden risks of Carbon Monoxide leaks.
- Identify client eligibility for vital financial support, including energy grants, emergency rebates, and utility trust fund schemes, while making referrals to our internal benefits and debt teams.
- Use smart meters and temporarily install simple environmental monitoring equipment in client homes to gather data, using the results to show residents visual proof of how they can adapt their habits to save money.
- Confidently meet and exceed project targets (KPIs) set by our funders.
- Collaborate with internal debt, benefits, and campaign teams to offer holistic support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You’ll Bring
- Experience in advice-giving or customer support (face-to-face and phone-based).
- Excellent active listening skills and empathy for vulnerable community members.
- Strong digital skills (e.g. MS Office/Google Workspace, data entry).
- A positive, resilient attitude toward achieving performance targets.
Senior Role
The Senior Energy Advisers will lead a small energy advice team, comprising an Energy Adviser and a Community Champion. This dual-responsibility position combines direct energy advice with day-to-day team leadership. The Senior Energy Adviser will give energy advice to residents while ensuring service delivery runs smoothly and project targets are met. The Senior Energy Adviser will also proactively assist the CA Hounslow’s management team with data collection, monitoring and reporting.
How To Apply
Please download the Job Description and Person Specifications on our website hounslowcabs.org.uk for full details.
Please send your CV and Cover Letter explaining how you meet each point of the Person Specification and email it to: recruitment@hounslowcabs.org.uk
Please note: We are unable to respond to applicants who have not been shortlisted.
Employee Benefits
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London