Serco Plc
Engagement Coordinator
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Engagement Coordinator
Location: HMP Dovegate, Staffordshire
Salary: £26,510 per annum plus excellent benefits
Schedule: Full-time Mon-Fri 08:00-16:45
Ready to impact a better future?
As an Engagement Coordinator in our Justice and Immigration team, you’ll help people in custody access education, skills, and work opportunities that support rehabilitation, personal growth, and successful progression. Your work will have purpose, creating positive outcomes for individuals while contributing to safer communities and a better future.
You’ll be the primary point of contact for prisoners on your allocated houseblock, helping them overcome barriers to participation and encouraging meaningful engagement in Education, Skills, and Work activities. By building trust, providing tailored support, and working collaboratively with colleagues, you’ll create impactful solutions that support rehabilitation and help individuals realise their potential.
What you’ll do as an Engagement Coordinator
- Build positive relationships with prisoners to understand their aspirations, identify barriers to engagement, and encourage participation in Education, Skills, and Work activities.
- Monitor attendance and engagement levels, providing timely interventions to address non-attendance and support progression.
- Develop and review personalised engagement plans to help individuals overcome challenges such as literacy difficulties, anxiety, trauma, or additional learning needs.
- Work closely with Key Workers, Prison Offender Managers, peer mentors, healthcare teams, and other specialists to coordinate effective support.
- Maintain accurate records, monitor trends, and provide insights that help improve programmes and increase participation.
- Support digital learning initiatives and work with behaviour management teams to re-engage individuals who may be at risk of disengagement.
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Does this sound like you?
- Experience supporting engagement, learning, rehabilitation, or work-based programmes.
- Strong communication and relationship-building skills, with the ability to motivate and positively influence others.
- Experience of managing individual cases, monitoring progress, and delivering tailored interventions.
- Good digital literacy skills and confidence using technology to support learning and engagement.
- Understanding of safeguarding, equality, diversity and inclusion, and working with people who have complex needs.
What we offer
- 23 days’ holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation, and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans, and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
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