This Role Is Not for Everyone. That's the Point.

Every prospect in your pipeline is someone considering one of the biggest decisions of their life — starting a surrogacy journey as an intended parent, surrogate, or donor. That means this role sits at the intersection of empathy and accountability: you'll build genuine trust with the people you speak to, while owning the number that shows how many of them we've been able to help.

We're looking for someone who combines a warm, patient, human approach with a real sense of ownership over outcomes — someone who listens first, understands what's holding a person back, and knows how to guide them gently toward a decision that's right for them. If targets slip, you're the first to notice, and you already have a plan to turn things around.

If you're the kind of person who can sit with someone through a sensitive, emotional conversation and read a pipeline and know exactly where it's stalling — who can walk into three culturally different markets and adapt your approach without losing warmth or momentum — keep reading.

What You'll Actually Be Doing

This role comes down to one thing, done thoughtfully and relentlessly: helping prospective members move from curiosity to commitment, across three markets.

• Owning the pipeline. You'll take direct responsibility for the engagement pipeline across the UK, Europe, and Australia, guiding prospects and leads through to committed membership.
• Owning and achieving targets. You'll take ownership of agreed targets across the region, track performance on an ongoing basis, and report honestly and regularly — flagging shortfalls early, with a clear plan to course-correct, not excuses.
• Managing the full engagement journey. You'll manage enquiries, run consultations, follow up consistently, handle objections with care, and support prospective members through every stage of their decision-making — always with empathy for what's often a deeply personal and emotional decision.
• Building trust with prospective members. You'll build genuine relationships with prospective intended parents, surrogates, and donors — understanding their individual needs and concerns, and earning the trust that ultimately helps them take the next step.
• Coordinating execution on the ground. You'll work with local team members and coordinators to ensure consistent, high-quality delivery across every market you cover.
• Showing up where it counts. You'll represent the organisation at regional events and partner meetings, prioritising those with a clear opportunity to connect with prospective members.
• Feeding insight upward. You'll bring regional performance data and market insight back into the broader global engagement strategy, helping shape decisions beyond your own patch.