Hanover
Engagement Manager
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Overview
We are seeking a highly motivated and experienced IT Services Consultancy Engagement Manager to join our team. The ideal candidate will have a strong background in IT consultancy, a proven track record of managing client engagements in the UK Government Public Sector, and exceptional communication and leadership skills. Although most of the work is based at home, there will be travel to client sites throughout the UK as required.
Key Responsibilities
- Client Engagement: Act as the primary point of contact for clients, ensuring their needs and expectations are met.
- Project Management: Define and agree project deliverables and milestones. Oversee the delivery of multiple IT consultancy projects, ensuring they are completed on time, within scope, and on budget.
- Relationship Management: Build and maintain strong, long-lasting client relationships.
- Strategic Planning: Develop and implement strategies to increase the efficiency and effectiveness of consultancy services.
- Risk Mitigation: Proactively address challenges, resolve issues, and implement solutions.
- Resource Allocation: Allocate resources appropriately to ensure the successful delivery of projects.
- Team Leadership: Lead and mentor a team of IT consultants, fostering a collaborative and high-performing work environment.
- Financial Management: Monitor and manage project budgets, ensuring financial targets are met.
- Reporting: Provide regular updates and reports to senior management and clients on project status and performance.
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Qualifications
Education:
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A Master’s degree is a plus.
Experience:
Minimum of 5 years of experience in IT consultancy or a related field, with at least 2 years in a managerial role. Preferably with experience of delivering digital projects within Central Government.
Skills:
- Strong project management skills and experience with project management tools.
- Excellent communication, negotiation, and presentation skills.
- Proven ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving skills.
- Proficiency in IT service management frameworks (e.g., ITIL).
- Certifications: PMP, PRINCE2, Agile or similar project management certification is preferred.
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Other:
- Willingness to travel as required by client engagements.
- Eligibility for SC security clearance if required.
Personal Attributes
- Leadership: Strong leadership qualities with the ability to inspire and guide a team towards achieving goals.
- Adaptability: Ability to adapt to changing client needs and environments.
- Customer-Focused: A strong commitment to delivering exceptional client service.
- Proactive: Self-motivated with a proactive approach to identifying and solving problems.
Benefits
- Competitive salary and performance-based bonus.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive work environment in a dynamic scale-up company.
- Private healthcare
We are an equal opportunity employer and welcome applications from all qualified candidates. If you are passionate about IT consultancy and have the skills and experience we are looking for, we encourage you to apply.
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