Listen Labs
Engagement Manager, EMEA
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TL;DR
We’re hiring an Engagement Manager to shape how Listen shows up in the market — with customers, candidates, reporters, analysts, and the broader technology community.
Background
Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.
Company highlights:
- World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.
- Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.
- Traction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Do
- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.
Who You Are
- 4-8 years of professional experience.
- Experience in a customer-facing position is a plus.
- Strong relationship-building, communication, and organizational skills.
- Self-starter comfortable with ambiguity and fast-paced environments.
- Experience with research, insights, or AI products is a plus.
- Ability to work in office 5 days/week.
- You're excited to build the European presence of one of the fastest-growing AI companies in the world.
Get help with your application
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Life at Listen Labs
- Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
- Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership.
- Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
- Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
- Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
- Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
- Flexible time off: A take-what-you-need vacation policy.
- We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win.
- Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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