You will be critical as we continue to build a best-in-class adoption programme at Legora, helping clients realise measurable ROI, expand successful use cases and transform the way their teams work.

What You'll Do

You'll lead the post-sale customer experience, owning onboarding, adoption and long-term value realisation for a portfolio of 15 – 20 mid-market corporates. Specifically, you will:

• Design each client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that legal function adopts Legora and transforms the way it works.
• Execute against that playbook, sequencing initiatives from initial rollout to function- and enterprise-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve.
• Run those programmes in parallel across the full portfolio, holding the plan, the milestones and the risks for every account and knowing at any moment which ones need your attention this week.
• Act as a strategic adviser who deeply understands in-house legal priorities — cost, cycle time, risk and doing more without adding headcount — surfaces high-impact opportunities and guides teams towards maximum value from Legora.
• Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.
• Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination.
• Partner with GTM on key commercial moments to ensure seamless transitions, continuity and exceptional customer experience, and to identify and realise expansion opportunities.
• Translate customer feedback into action by collaborating closely with Product, Engineering and Marketing to inform roadmap, positioning and enablement.
• Build reusable playbooks, templates and enablement material from what works, so the whole Engagement team gets better as you go rather than every account starting from scratch.

What You Bring

You care deeply about customer outcomes and you know that transformation has to be designed and led. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed.

We're looking for:

• A minimum of 5 years' experience in management consulting, legal, LegalTech or customer success in an AI-native B2B vertical.
• Experience overseeing complex rollouts and adoption programmes at corporates is very desirable. We want someone who has taken a new way of working into a large in-house function, navigated procurement, IT, security and sceptical stakeholders, and made it stick.
• A strong project management skillset. This is central to the role: with 15 – 20 live programmes you need to be organised by instinct, comfortable holding many threads at once and able to tell the difference between an account that is quiet and an account that is drifting.
• A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programmes inside complex organisations.
• Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes.
• A track record of driving adoption, retention and satisfaction with corporate clients and senior stakeholders.
• Experience working with legal, compliance or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
• Excellent communication skills — written, verbal and interpersonal. You can hold a conversation with a General Counsel and roll up your sleeves with the hands-on teams who use the product every day.
• High EQ: you know when to listen, when to advise and when to act.
• A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
• Fluency with metrics and driven by data, customer health and outcomes over process.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.