Engagement Manager - Strategic Accounts

Specifically, you will:

• Act as a key point of contact and strategic advisor. Understand client goals, uncover new use cases, and help our key clients realise maximum value while linking it to ROI.
• Be available and on hand to end users. Quickly and efficiently discuss use of Legora and potential new use cases.
• Spend time embedded on client sites, working alongside lawyers where they actually sit. We are looking for someone comfortable working with senior stakeholders, who enjoys spending time with our clients independently, in front of partners and practice heads as well as associates and trainees.
• Assist the Engagement Director to pinpoint expansion opportunities. You will jointly spearhead the adoption initiatives necessary to realise them.
• Contribute to the adoption effort practice group by practice group. Discovery sessions, use case validation, drop-ins, enablement. The shape varies by firm and by wave.
• Monitor customer health metrics in collaboration with the Engagement Associate. Proactively develop and present the Engagement Director with strategies to address any decline in Legora usage, or to sustain momentum from increased adoption.
• Closely collaborate with Customer Enablement, Product and Marketing. Translate client feedback into actionable insights and product direction to benefit all functions across the organisation. Being a team player is key.
• Represent Legora in the market. Speaking at events, hosting client sessions, contributing to how our story gets told publicly. Our strongest engagement people are visible in the legal community, not only inside their own accounts.

What You Bring

We hire for credibility with lawyers and the commercial instinct to act on what they tell you. That does not come from a single background, and we are open on where yours comes from.

What matters is that you have driven change in a professional services setting: persuading experienced, sceptical, time-poor people to work differently, and making it stick. That might have been inside a law firm, in innovation, change, transformation or business development. It might have been consulting into firms, or at a vendor working alongside them. Having practised law is welcome but is not required.

Beyond that:

• Three to five years in either:
  • Customer Success or Account Management in a high-growth B2B SaaS environment.
  • Innovation, Change, Transformation or a related role in a law firm or comparable professional services organisation.
• A track record of driving retention and satisfaction in the enterprise space.
• Evidence you have changed behaviour, not just managed a relationship.
• Highly organised. These clients are large and complex, which means competing priorities and requests to keep track of.
• Excellent written, verbal and interpersonal communication. You can hold a room of partners, then sit down with a trainee and work through their prompt with them.
• High EQ and commercial instinct. You know when to listen, when to advise, and when to act.
• A love of fast-paced, early-stage environments where priorities can shift rapidly and you adapt with them.
• Comfortable with metrics. Driven by data, customer health and outcomes over process.
• Importantly, you are someone who enjoys being in the office five days a week, with onsite client time in the UK and abroad.

Advantageous system skills: Legora, Hex, Pitch, Notion, Salesforce.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.