TPAS Cymru
Engagement & Policy Officer
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Company Description:
TPAS Cymru has supported social housing tenants and landlords across all of Wales for over 35 years and has a strong track record in developing effective tenant engagement through training, practical projects, and policy development. We have an extensive knowledge of social housing with a focus on issues from the tenant perspective and for tenants’ benefit. We are also increasingly working to enable tenant voice in the private rented sector. Locally we develop best practice at landlord, tenant group, and project level through practical advice, support, training, and consultancy. At Government level, we contribute to policy change by influencing and ensuring the lived experience and needs of tenants is heard. Find out more at www.tpas.cymru.
Role Description:
As Engagement & Policy Officer, you are part of a dynamic team delivering exciting projects, training sessions, consultancy work, online & face-to-face events, and membership support. You will also be confident in communicating with a range of audiences and representing the organisation externally at events and sector meetings, with the ability to influence stakeholders.
The role is also responsible for coordinating our policy work, sharing it externally, and coordinating our Tenant Pulse activity.
- Contract type: Permanent
- Hours: 5 days/35 hours per week
- Salary: £38,206 per annum FTE
- Location: Hybrid working based at our Cardiff office with some travel in Wales.
- Closing Date: 08/10/2026, 12:00 (Midday)
We have a very good holiday allowance, 5% pension contribution, group life cover, ethical culture. TPAS Cymru are an Equal Opportunities organisation and are committed to equality of opportunity. We support and encourage under-represented groups and value diversity.
Person Specification:
This role would suit a well-organised individual who likes a varied and stimulating role, and who likes to get involved in a variety of different disciplines such as Training development and delivery, Facilitation, exploring innovation in engagement practice, and project management and policy work.
Key Skills:
- Confidence in public speaking and communicating with a range of audiences.
- Confidence and ability to represent the organisation at external meetings and forums, contributing positively and constructively to discussions.
- Willingness to act as a spokesperson for the organisation when required, including at events and in media interviews.
- Confident in developing and delivering public facing events - online and in-person.
- Knowledge of a range of Engagement methods and models and how they can be applied.
- Highly organised with project planning and research skills and the ability to work independently.
- Ability to coordinate policy work across the Team.
- Experience of or enthusiasm to develop and deliver training.
- Ability to develop and foster positive relations with member and external stakeholder organisations.
- Experience of contributing to policy development and influencing work.
- Confident with talking to people, on the phone, in-person, and in online meeting settings.
- Ability and enthusiasm to interact effectively and courteously with a wide range of people.
- Ability to quickly gain a good level of understanding in different policy areas.
- Good digital skills – confident to use digital solutions such as Zoom, MS Teams, and online survey tools.
- Confident and proactive in the use of social media platforms to promote work being undertaken and to market new opportunities.
- Engaging writing skills reflecting our brand and suitability for diverse audiences.
- Good IT literacy skills with Microsoft packages.
- Demonstrable commitment to equality, diversity & inclusion.
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Extra Skills (We would not expect candidates to have all of these, but if you have any do say in your application):
- Ability to speak Welsh – please indicate your level of fluency.
- Understanding of Welsh Government and Senedd environments.
- Able to write funding bids and/or securing commercial sponsorship.
- Experience of working with minority ethnic and underrepresented communities.
- An interest in how technology and AI can support what we do.
- Able to run a campaign aimed at influencing legislation.
- Experience of managing a digital channel/developing social media content.
- Ability to drive and access to a car.
The work will be varied and includes the following:
EVENT PLANNING & DELIVERY
Leading on the development and delivery of online and face-to-face events for TPAS Cymru including:
- Designing and delivering programme and session content.
- Development of new webinars on topical themes.
- Leading the facilitation of online focus groups, events, and training courses.
- Identifying and securing guest speakers and venues.
- Promoting and marketing of events including writing promotional material.
TRAINING: DEVELOPMENT & DELIVERY
- Development and delivery of new training, learning & development sessions – including online workshops.
- Updating of and delivery of existing training, learning & development sessions.
- Develop related marketing materials to promote our training, learning & development offer.
MEMBER & SECTOR RELATIONSHIP MANAGEMENT SUPPORT
- To develop and foster positive relations with our member organisation across Wales so they are fully aware of the value of TPAS Cymru membership.
- To develop and foster positive relations with external organisations and stakeholders including Welsh Government, sponsors, and funders.
- Contribute to team objectives with increasing membership and sponsorship.
- To respond to member organisations, requests for information, advice, and support.
- To respond to tenants' requests for information, advice, and support including in setting up and strengthening tenant-led engagement opportunities.
POLICY DEVELOPMENT & COORDINATION
- Coordination of our policy work, including sharing our policy work externally, sharing policy knowledge across the team.
- Developing Tenant Pulse and coordinating Tenant Pulse activity across the Team.
- Lead partnership activities with external organisations and stakeholders, including meetings and joint outputs that support policy or campaign delivery.
- Maintain and grow stakeholder support, ensuring policy messaging is consistent, inclusive, and empowering. Including giving evidence at external meetings such as Senedd Committees.
- Develop and coordinate the development of policy papers, briefings, guidance, and related good practice resources, and influence stakeholders to adopt them.
- Collaborate across the team to incorporate lived experience into policy development.
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PROJECT DELIVERY
- Lead on the planning and delivery of various engagement and consultancy projects – including reviews and assessments of organisations engagement practices.
- To identify projects to help tenants and landlords to develop strategies/policies for developing tenant participation.
- End-of-project report writing and evaluation.
- Undertake research and information gathering with our members and contacts via online surveys, telephone or video calls relating and producing research findings.
- Working with staff and partners to coordinate the successful delivery of projects.
BUSINESS DEVELOPMENT
- To contribute to maintaining a rolling projection of income generation activities and to monitor and manage delivery of income and delivery targets.
- Undertake topical research into new developments in the fields of Tenant/ community engagement and housing.
- Writing proposals for projects or funding opportunities.
- Research and develop new tools, templates, and engagement techniques.
- To develop and foster positive relations with sponsors, and funders.
COMMUNICATIONS & MARKETING
- Collaborate closely with colleagues in the planning and delivery of integrated communications plans, ensuring that external messaging reflects organisational priorities and resonates with target audiences.
- Use social media effectively and proactively to promote current projects and opportunities for our members and the sector.
- Writing content, produce articles, contribute to publications.
- Support or lead in drafting and issuing press releases, media statements, and other communications to promote organisational initiatives, activities, and campaigns.
- Act as a primary point of contact for press and media enquiries, building and maintaining strong relationships with journalists, editors, and media outlets.
- Support or lead in arranging media interviews, providing briefing notes and key messaging, and where appropriate, represent the organisation in media interviews.
OTHER
- Undertake any other tasks as may
For more information on the job and how to apply visit: https://www.tpas.cymru/blog/new-vacancy-engagement-policy-officer
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