Moorfields Eye Hospital, London, Fellowship
Engineer – End User Technology
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around – empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens.
This role is part of the IT Operations, who are responsible for:
- Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users
- As IT subject matter experts, contributing to the design and development of new products and services
- Improving user experience in our systems and processes
- Proactively maintaining our IT service portfolio and reducing technical debt
Main duties of the job
A senior end user technology engineer is responsible for solving complex technical problems. At this role level, you will:
- manage, co-ordinate and prioritise tasks to resolve complex technical incidents as quickly as possible
- work closely with IT service teams to fix technical problems and identify and escalate repeat issues to the lead end user computing engineer, the incident or problem manager
- day-to-day coordination of a small team, including allocating work to junior staff in own area, and includes training, knowledge transfer and supervision
- Expected to travel to other sites where necessary
Working for our organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
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You’ll Join a Flexible, Supportive Organisation Offering
- Competitive salary (including high-cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career-long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
Asset and configuration management
- Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas
- Verify the location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement)
Change management
- Analyse and assess impact, and develop and document change requests
- Implement complex changes based on requests for change, and apply change control procedure
Problem management
- Initiate and monitor actions to investigate patterns and trends to resolve problems
- Effectively consult specialists where required
- Determine the appropriate remedy and assist with its implementation
Please see full description.
Please note: The role description is a reflection of the current position and may change emphasis or detail in the light of subsequent developments, in consultation with the post holder.
Person specification
Experience
Essential criteria
- Experience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives
- Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
- Experience of solving complex problems for users through the use of technology, requiring analysis, interpretation and a comparison of a range of options
- Experience of supporting the transition of products from Delivery into Live Service – including planning complex transition activities (upgrades, etc)
- Managing relationships and working with external suppliers to troubleshoot issues
Desirable criteria
- Understanding of IT procurement processes
- Understanding of the management of financial budgets for your team (pay, on-call, consumables)
- Experience of management products / services in healthcare (NHS)
Skills & Knowledge
Essential criteria
- Deal with more complex issues on the end-to-end service provision – covering Service Management practices (incident, problem, change, service request, etc)
- Contribute and support the delivery of service improvement and re-design initiatives
- Contribute to the training needs analysis and professional development of the team
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Education / Qualifications
Essential criteria
- Degree, or equivalent level of experience
- Relevant specialist technical qualification or equivalent experience
Desirable criteria
- Service management qualification or equivalent experience (example: ITIL)
- Relevant management / leadership qualification or equivalent experience
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Documents to download
- Job and Person Specification (PDF, 318.7KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
Name: Nareel Snapper
Job title: Senior Project Manager
Email address: nareel.snapper@nhs.net
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