Redcentric
Engineer - MTG
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Role: Engineer - MTG
Location: Home-based - UK based applications only with ad-hoc travel to Redcentric offices as required.
This role is a hands-on technical position within our Microsoft Technology Group (MTG). You’ll act as a subject matter expert across Azure and on-premises Microsoft services, providing advanced technical support, service improvement, and project delivery. You’ll work closely with the MTG Team Lead, other engineers, and the wider Company to ensure consistent service delivery and technical excellence.
You’ll take ownership of complex incidents and requests, drive root cause analysis, and help improve the quality and reliability of our managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks. As a senior member of the team, you’ll be expected to work autonomously, coach and support other engineers, and help shape technical standards within the MTG team.
Key Responsibilities
- Act as an escalation point for complex technical issues across customer environments.
- Take ownership of high-priority incidents and ensure timely resolution through effective coordination and technical troubleshooting.
- Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation.
- Work alongside the MTG Team Lead and other senior engineers to support project delivery, service transitions, and escalations.
- Coach and support engineers to develop their technical capability and troubleshooting approach.
- Produce and review high-quality technical documentation, change records, and handover notes.
- Participate in the paid on-call rota, providing out-of-hours escalation support.
- Maintain and enhance certifications across core Microsoft technologies, staying current with new features and best practices.
- Uphold Redcentric and customer change control, incident management, and governance processes.
- Contribute to proactive monitoring, cost optimisations, and reliability initiatives across customer environments.
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Note: Responsibilities are not exhaustive; the role holder may be asked to take on other reasonable duties as required.
Core Skills & Experience
- Strong hands-on experience supporting Microsoft Azure and Windows Server-based environments in a managed service context.
- Proven ability to work autonomously, taking ownership of technical problems through to resolution.
- Excellent troubleshooting and diagnostic skills across hybrid cloud environments.
- Strong communication and documentation skills, able to articulate technical detail clearly to both technical and non-technical audiences.
- Experience coaching peers and contributing to a collaborative, high-performance culture.
- Understanding of operational governance, SLAs, and the commercial impact of technical decisions.
- Proven track record of delivery service improvement or automation initiatives.
- Experience working within formal change and incident management frameworks (e.g., ITIL).
Technical Skills
- Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity). AZ-104 required, AZ-305 desirable.
- Advanced administration of Windows Server, ADDS, DNS, DHCP, DFS, Group Policy, IIS, and PKI.
- Strong understanding of hybrid identity, Entra ID, and Microsoft 365.
- Skilled in scripting and automation (PowerShell required; Bicep/Terraform desirable).
- Experience with Azure monitoring and observability (Azure Monitor, Log Analytics, Datadog).
- Familiar with backup, disaster recovery, and business continuity tooling (Azure Backup, RSV, ASR).
- Strong working knowledge of networking concepts (VNets, VPNs, ExpressRoute, NSGs, Firewalls, WAFs, route tables).
- Experience with Azure networking at scale (VWAN, Private DNS Resolver, Private Link, and network troubleshooting using Network Watcher).
- Experience with Azure RBAC, PIM, and least-privilege access design.
- Experience with Azure Storage and File Services, including Azure NetApp Files, snapshots, and backups.
- Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform).
- Experience with Azure cost management and governance (budgets, policies, tagging standards).
- Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud.
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Bonus skills:
- Experience with Azure API Management, including policy configuration and integration with Front Door and/or Application Gateway.
- Experience with Azure Front Door, Application Gateway, and Traffic Manager.
- Experience with automation frameworks such as Ansible or DSC.
- Experience with Azure DevOps pipelines.
- Experience with Microsoft Lighthouse.
- Linux administration.
- Supporting bespoke applications and customer-specific services.
- Experience with Kubernetes or container-based deployments.
- Basic SQL Server or Azure SQL administration.
Additional Requirements
- Successful candidates will be required to undergo NPPV3 and SC background checks as part of the role. These are completed after starting employment.
- Candidates may be required to support customer change windows or planned maintenance activities outside of core hours. This role also has an on-call rota.
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