All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Role Overview

The CCX Tribe Director is accountable for end-to-end delivery, strategic alignment, and value realisation of the Client & Colleague Experience (CCX) tribe, with a specific focus on driving large-scale transformation initiatives. The role ensures that cross-tribe delivery, platform capabilities, and client-centric outcomes are executed in alignment with PBWM and Group strategic objectives.

Operating within a complex, multi-platform and multi-dependency ecosystem, the Tribe Director provides leadership across engineering, product, and delivery functions to:

• Define and execute the tribe strategy and roadmap, ensuring alignment with enterprise architecture, regulatory requirements, and business priorities.
• Orchestrate delivery across multiple squads, platforms, and external partners, managing interlocks and dependencies across tribes, systems, and programmes such as PRISM.
• Drive delivery at scale across key technology domains (e.g., Salesforce, Data, GenAI, integration and orchestration services), ensuring cohesive and integrated solutions.
• Ensure governance, risk, and control adherence, embedding engineering excellence, cyber, and regulatory standards across all tribe deliverables.
• Own financial outcomes and resource strategy, optimising investment utilisation, vendor engagement, and capacity planning to achieve delivery outcomes.
• Lead senior stakeholder engagement, providing transparency on delivery, risks, and outcomes to PBWM leadership and ensuring alignment across business and technology.
• Foster a high-performing, agile organisation, enabling squads to deliver customer-centric solutions while promoting a strong engineering and delivery culture.

Ultimately, the role is responsible for translating strategic transformation goals into tangible technology and client outcomes, while managing complexity, scale, and risk across the CCX landscape.

Key Accountabilities

• Lead and develop high‑performing engineering teams, fostering a strong culture of engineering excellence, collaboration and accountability.
• Own and execute the engineering roadmap for the CCX platform, aligning frontend, backend‑for‑frontend and core API services to PBWM CCX technology strategy and Private Bank client experience objectives.
• Drive modern client and colleague experiences using Angular, React, JavaScript/TypeScript, and Java‑based API and microservices architectures.
• Maintain significant hands‑on engagement to provide technical leadership through architecture design, framework development, code and design reviews, and hands‑on contribution where complexity or acceleration is required.
• Apply CCX and Private Bank domain understanding to translate client onboarding, servicing and lifecycle needs into intuitive, scalable and secure digital experiences.
• Design and evolve organization‑wide UI frameworks, shared components and engineering standards to enable consistency, reuse and rapid delivery across CCX platforms.
• Ensure strong backend‑to‑frontend integration patterns, API design and performance to support scalable, resilient and compliant client journeys.
• Collaborate closely with Product Owners, UX designers, CCX SMEs, Architects and Operations teams to ensure strong functional, technical and experience alignment.
• Be accountable for delivery outcomes across quality, time, cost and risk, and act as senior escalation point for complex delivery and production issues.
• Ensure all engineering activities comply with regulatory requirements, Enterprise‑Wide Risk Management Framework and Barclays policies and standards.

Essential Skills

• Strong engineering leadership experience across frontend and full‑stack platforms in complex, regulated environments.
• High‑level understanding of the CCX domain and Private Bank & Wealth Management business, including onboarding and client journeys.
• Deep hands‑on experience with Angular, React, JavaScript/TypeScript and modern UI engineering practices.
• Strong experience designing and building Java‑based APIs and microservices, including backend‑for‑frontend patterns.
• Proven experience creating and governing shared frameworks, platforms or colleague‑facing engineering capabilities at scale.
• Solid understanding of API design, performance optimization, security and integration patterns.
• Experience working across Agile delivery models and multi‑team organizational structures.
• Ability to balance hands‑on technical contribution with team leadership and delivery accountability.
• Strong stakeholder management skills, with the ability to communicate effectively across technical and business audiences.
• Understanding of operational resilience, vulnerability management and production support considerations.
• Good experience with mobile technologies and mobile‑first design principles.

Critical Skills

• Lead and develop high‑performing engineering teams, fostering a strong culture of engineering excellence, collaboration and accountability.
• Maintain significant hands‑on engagement to provide technical leadership through architecture design, framework development, code and design reviews, and hands‑on contribution where complexity or acceleration is required.
• Collaborate closely with Product Owners, UX designers, CCX SMEs, Architects and Operations teams to ensure strong functional, technical and experience alignment.
• Design and evolve organization‑wide UI frameworks, shared components and engineering standards to enable consistency, reuse and rapid delivery across CCX platforms.
• Be accountable for delivery outcomes across quality, time, cost and risk, and act as senior escalation point for complex delivery and production issues.