Relay Technologies
Engineering Manager
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About the Role
As an Engineering Manager, you are accountable for both leading the team and shipping outcomes. Your primary focus is building a team that executes well: setting clear direction, coaching engineers and tech leads, and ensuring work moves from idea to production reliably and at pace.
You stay close to the codebase. While this is not a full-time individual contributor role, you actively review meaningful changes, pair on complex problems, and step in on high-impact or time-sensitive work when needed. You understand the system deeply enough to make good technical calls, unblock the team, and raise the quality bar through example.
You run a team that owns what it builds. That means turning ambiguity into plans, plans into delivery, and delivery into real-world impact. You work tightly with Product, Design, and Operations to make tradeoffs explicit and keep the team focused on what matters most.
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You continuously raise standards across developer velocity, code quality, observability, incident response, user analytics, and product engagement. When things break, you’re involved. When execution slows, you diagnose the root cause. When the bar needs to move, you move it.
You also grow the team by hiring strong engineers, giving direct and timely feedback, running a fair performance process, and helping people grow in ways that compound over time.
Who Will Thrive in This Role?
- You’re comfortable spending most of your time leading and enabling others, while still being willing, and able, to dive into the work when it matters.
- You take full ownership of outcomes and don’t wait for permission to improve things.
- You care deeply about the people using and operating the systems you build: couriers, retailers, operatives, teammates, and consumers.
- You do well in fast-moving, ambiguous environments and bring structure through action, not ceremony.
- You communicate clearly, give direct feedback, listen carefully, and collaborate deliberately.
- You’ll take on any problem, technical or otherwise, if it unblocks the team or improves results.
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Fast and Focused Hiring Process
- Talent Acquisition Interview - 30 min
- Hiring Manager Interview - 60 min
- Technical Interview - 2 hours
- Values & Impact Interview - 1 hour
- Decision and offer within 48 hours. Our process mirrors our pace of work.
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