Engineering Manager (For temp workers)

End to End System Ownership

• Is responsible to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics, and act accordingly when violated.
• Is responsible to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs.
• Is responsible to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks.
• Is responsible to independently manage an application or service by working through deployment and operations in production.

Technical Incident Management

• Is responsible to address and resolve live production issues by mitigating the customer impact within SLA.
• Is responsible to improve the overall reliability of systems by producing long-term solutions through root cause analysis.
• Is responsible to keep track of incidents by contributing to postmortem processes and logging live issues.

Building software applications

• Is responsible to build software applications by using relevant development languages and applying knowledge of systems, services, and tools appropriate for the business area.
• Is responsible to write readable and reusable code by applying standard patterns and using standard libraries and guide more junior members of the team in this topic.
• Is responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategy.
• Is responsible to maintain data security, integrity, and quality by effectively following company standards and best practices.

Architectural Guidance

• Is responsible to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape.
• Is responsible to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholders.

Critical Thinking

• Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.
• Is responsible to constructively evaluate and develop ideas, plans, and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements, and articulating their rationale.

Continuous Quality and Process Improvement

• Is responsible to identify opportunities for process, system, and structural improvements (i.e., performance gains) by examining and evaluating current process flows, methods, and standards.
• Is responsible to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance.

Effective Communication

• Is responsible to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience.
• Is responsible to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language, and practicing active listening.
• Is responsible to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques.

This role may require being on an on-call rotation.

Managing People

• Is responsible to inspire, grow, and develop individuals by helping the creation of their personal development plan, leveraging available learning resources, and offering stretch opportunities.
• Is responsible to manage underperformance by setting and reviewing performance objectives and KPIs, providing timely feedback, and collaborating with HR counterparts.

This role is a contract role and will initially be managing a team of other contractors. While you will not be responsible for their career development as such, you will still demonstrate the key skills and competencies appropriate to motivate and engage their skills in the best way possible, and our values extend to all employees, temporary and permanent.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.