Engineering Mechatronics Level 3 Apprentice

Field Service Engineer Apprentice

GEA is a leading manufacturer of food-processing machinery and is looking to recruit a Field Service Engineer Apprentice. This is a field-based role covering the Birmingham region, where the successful candidate will travel to customer sites to install, service and maintain specialist food-processing equipment.

Wage

£16,640 to £26,436.80, depending on your age

Training course

Mechatronics maintenance technician (level 3)

Hours

Monday to Friday, 8:00 AM to 4:30 PM, with a 30-minute unpaid lunch break. Please note that there may also be occasions where you will be expected to work evenings, depending on business needs.

40 hours a week

Start date

Monday 7 September 2026

Duration

4 years

Positions available

1

Role and Responsibilities

• Install, service, repair and maintain food processing, packaging, slicing and baking equipment at customer sites.
• Diagnose and resolve electrical, mechanical and network-related faults.
• Provide excellent customer service, technical support and guidance on-site.
• Build strong working relationships with customers, colleagues and subcontractors.
• Record service work, repairs, parts used and equipment faults accurately.
• Ensure all site issues and customer queries are logged and communicated effectively.
• Manage van stock, tools, equipment and company vehicle to a high standard.
• Attend customer sites across the Birmingham region, with occasional travel to the Milton Keynes head office.
• Complete administrative tasks, reports and documentation accurately and on time.
• Follow all Health & Safety, Quality Management and company procedures.
• Attend training courses and achieve relevant engineering qualifications.
• Support business growth by identifying service opportunities and assisting the Service Sales team.
• Work to company KPIs and Service Level Agreements (SLAs).
• Take part in overtime, out-of-hours work and overnight stays when required.
• Carry out additional duties as requested by your line manager.

Where you'll work

The successful apprentice will primarily work across the Birmingham (West Midlands) region, although occasional travel to other locations across the UK may be required as part of the role. GEA's head office is based in Milton Keynes, and you will be expected to attend this location from time to time for training, meetings and other business requirements.

Training provider

BIRMINGHAM METROPOLITAN COLLEGE

Training course

Mechatronics maintenance technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Use information technology, for example to create documentation, communication and information management.
• Obtain, read and interpret task related documentation, such as work instructions, quality control documents, drawings, operation manuals, specifications and service manuals.
• Record information for example job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements.
• Conduct initial assessment of equipment that requires maintenance.
• Formulate plans setting out the methodology of the maintenance activity including timescales and resources.
• Select, prepare and use material, consumables, tools and equipment.
• Comply with health and safety regulations and organisational requirements applicable in the workplace. For example, COSHH, PUWER, LOLER, PPE and applying safe systems of work.
• Apply dynamic risk assessment, hazard identification and risk mitigation principles and techniques.
• Apply isolation principles and techniques to equipment undergoing maintenance, including dissipation of stored energies as required.
• Manufacture, repair and refurbish components using hand and machine tools.
• Restore the workplace on completion of the maintenance activity. Handover resources, consumables and equipment to process owner.
• Apply the techniques and processes used in reactive maintenance and repair activities on complex engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
• Produce, maintain, update, record and store documentation including electronic items such as PLC and robot programmes.
• Apply techniques and processes used in planned and preventative maintenance activities on engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
• Apply functional testing and checking techniques and processes after maintenance interventions, and handover to the operational team.
• Apply techniques and processes used in condition monitoring, non-destructive or sensory testing. Record findings and take necessary actions.
• Apply calculation techniques such as, feeds, speeds, tolerances, electrical calculations using Ohms law, power calculations and cable sizing calculations.
• Select, use and confirm calibration of electrical and mechanical testing and measuring equipment.
• Produce sketches or drawings to support maintenance activities.
• Communicate in writing. Prepare communications, documents and reports on technical matters.
• Segregate, separate and dispose of waste streams and by-products.
• Apply 4S or 5S principles of housekeeping to the work environment.
• Identify opportunities and make recommendations to improve operational performance.
• Apply continuous improvement techniques.
• Communicate with others verbally. Negotiate with colleagues or stakeholders. For example, to access equipment or arrange access to equipment.
• Follow equity, diversity and inclusion procedures.
• Carry out and record planned and unplanned learning and development activities.
• Apply fault finding techniques used in reactive maintenance on complex integrated systems including half split, input output, six point technique, function or performance testing, unit or component substitution and equipment diagnostics.