Engineering and Manufacturing Support Technicians

Engineering and manufacturing support technicians support the work of engineers by the provision of technical support and expertise for areas of the engineering and manufacturing function, including quality control.

The successful candidate will be using problem-solving skills to tackle CAPA’s, Audits, Failure Mode and Effect Analysis (FMEAs). They will also be tasked with measuring and inspecting against specifications to ensure compliance to the customer.

Main Duties and Responsibilities

Corrective and Preventive Actions

• Raise non-conformance reports when an issue is identified
• Successfully monitor the effectiveness of the actions to ensure risk is mitigated

Failure Mode and Effects Analysis

• List out all process steps in the manufacturing process
• Score each process based on risk using severity, occurrence, and detection of the process step identified
• Action highest assessed risks throughout the business and mitigate the risk, whilst monitoring the effectiveness of the actions

Audits

• Shadow audits and identify non-conformances & opportunities for improvement
• Understand the requirements for ISO9001:2015 (Quality Management Systems)

Projects

• Complete six sigma projects (certificated award)
• Complete projects to make data-driven decisions
• Understand the new product introduction process and all documentation that accompanies the process

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Follow health and safety regulations, standards, and guidance.
• Follow procedures in line with environmental and sustainability regulations, standards, and guidance. For example, segregation of resources for reuse, recycling, and disposal.
• Comply with engineering standards and regulations. For example, British Standards (BS), International Organisation for Standardisation standards (ISO), European Norm (EN).
• Analyse engineering and manufacturing data and information to support technical outputs. For example, read and interpret text, data, engineering drawings, work instructions, method statements, operation manuals.
• Apply scientific, technical, or engineering principles.
• Apply problem-solving techniques to solutions for identified technical problems.
• Organise, plan, and prioritise workflow and scheduling of work with stakeholders.
• Identify, organise, and use resources to complete tasks, considering cost, quality, safety, security, and environmental impact.
• Produce job-specific technical outputs. For example, engineering drawings, quality control management, computer control programming, business improvement, adverse incident reports, technical investigations, equipment appraisals, and specifications.
• Provide support and guidance for handover of work to stakeholders. For example, checklists, product or process status, access to supporting documents.
• Record information - paper-based or electronic. For example, energy usage, equipment service records, test results, handover documents, checklists.
• Follow standard operating procedures.
• Follow manufacturer's instructions. For example, safe instructions for use of products, processes, and machinery.
• Apply quality assurance and control principles and practices. For example, conduct physical checks, take samples, inspections, or tests.
• Apply continuous improvement techniques.
• Apply team working principles.
• Communicate in writing with others, for example, stakeholders, colleagues, and managers.
• Communicate with others verbally, for example, colleagues and stakeholders.
• Use information and digital technology.
• Comply with GDPR and cyber security regulations and policies.
• Carry out and record learning and development activities.
• Apply equity, diversity, and inclusion procedures.