Systems and Reporting

• Act as the designated super user for handheld devices and OCS Q.
• Train and support engineers in the correct use of OCS Q and other operational systems.
• Use electronic systems to review job activity, compliance records, performance information, and technical documentation.
• Produce clear and accurate written reports and operational updates.
• Maintain complete, accurate, and accessible electronic records.
• Identify system or process issues and support continuous improvement.

Client and Stakeholder Management

• Build and maintain effective working relationships with clients, contract leads, helpdesk teams, and operational colleagues.
• Attend Service Delivery Manager and client meetings as required.
• Present clear updates on performance, risks, and ongoing issues relating to M&E and building-fabric services.
• Respond proactively to client concerns and escalate significant issues appropriately.
• Maintain a thorough understanding of contractual obligations, service requirements, and customer expectations.
• Represent OCS professionally and provide consistently high standards of customer service.

Health and Safety Responsibilities

• Lead by example in promoting a positive health and safety culture.
• Ensure compliance with current health and safety legislation, contractual requirements, and OCS policies.
• Deliver toolbox talks and promote effective hazard reporting.
• Ensure all work is completed in accordance with approved RAMS and Construction Phase Plans.
• Monitor the safety and quality of work completed by engineers and subcontractors.
• Ensure equipment, tools, vehicles, and work areas meet the required health, safety, and quality standards.
• Take appropriate action when unsafe working practices or compliance concerns are identified.

Essential Requirements

• Time-served engineer with a recognised qualification in a mechanical, electrical, or building-fabric trade.
• At least two years’ relevant post-apprenticeship engineering experience.
• Previous experience within building maintenance, minor works, or project environments.
• Experience supervising, supporting, or providing technical guidance to engineers.
• Strong IT skills, including confidence using Microsoft Office, electronic reporting systems, and handheld devices.
• Ability to learn operational systems and train others in their effective use.
• Confident delivering toolbox talks, team briefings, and presentations to large groups.
• Comfortable leading and contributing to both in-person and Microsoft Teams meetings.
• Strong written and verbal communication skills, including the ability to produce technical reports.
• Good understanding of health and safety requirements, RAMS, and statutory compliance.
• Customer-focused approach and confidence communicating directly with clients.
• Full, clean UK driving licence.
• Willingness to participate in an on-call rota.
• Willingness to undertake ongoing training and professional development.
• Ability to meet all contractual screening and disclosure requirements.
• Right to work in the UK.

Desirable Skills and Experience

• Previous supervisory or team-lead experience within a mobile engineering environment.
• Experience working within Facilities Management or Hard Services.
• Familiarity with OCS Q, EcoOnline, or comparable CAFM and compliance systems.
• Experience reviewing timesheets, overtime, statutory records, and subcontractor documentation.
• Experience monitoring SLA performance, labour utilisation, and operational budgets.
• Ability to identify additional works and maintenance opportunities from engineering inspections.
• Strong problem-solving skills and the confidence to make decisions or escalate risks appropriately.

Accountabilities

The First-Line Supervisor will be accountable for:

• Delivering a high-quality, safe, and compliant maintenance service.
• Supporting achievement of contractual SLAs, performance measures, and budget requirements.
• Maintaining high technical, documentation, and customer-service standards.
• Supporting efficient deployment of engineers and effective control of labour costs.
• Developing team capability, performance, and engagement.
• Building collaborative relationships across mobile and contract-based service teams.
• Identifying and communicating operational, technical, and commercial risks.
• Demonstrating the OCS TRUE values of Trust, Respect, Unity, and Empowerment in all activities.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.

Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.
• 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply

If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.