South Yorkshire Police
Enquiry Desk Assistant
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Role: Enquiry Desk Assistant
District: Barnsley
Location: Churchfields, Barnsley
Salary: £25,242 - £27,204 plus a weekend working allowance
Hours: 37 hours per week
Contract Type: Permanent
As an Enquiry Desk Assistant, you will deliver a high standard of customer service to members of the public, dealing with all enquiries, promptly, professionally and courteously.
Key responsibilities:
- Provide a prompt response to all enquiries received at the enquiry desk, offering guidance and support at all times
- Where appropriate, signpost enquirers to other SYP teams, partner services and/or organisations.
- Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public. Ensure the property database records are accurately maintained and audited, and appropriate steps are taken to ascertain ownership and arrange collection and disposal of property.
- Create incidents (e.g., Reporting crimes, historic offences, CSODS)
- Check, Confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration and crime reports.
- Maintain and update electronic records/systems.
- Report persons for minor offences, use of Police Caution.
- Responsible for security of access through the public foyer area/ car parks including booking in visitors to the site.
Skills and experience:
- Experience of dealing with customers face to face in a fast-paced environment.
- Able to keep calm under pressure when dealing with difficult situations.
- Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
- Ability to demonstrate teamwork, effective communication, resilience, and problem solving.
- Previous clerical / administrative experience.
- Able to work a shift pattern including weekends, bank holidays and overtime when available and ability to travel to and work at different sites.
Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview
For more detailed information relating to the role, skills and experience for this role, please click here [https://www.southyorkshire.police.uk/SysSiteAssets/media/downloads/south-yorkshire/careers/talent-acquisition-team-documents/role-profiles/enquiry-desk-assistant--role-profile.docx?_t_id=uEBmHikZgoLbSYh4nQQa9g%3d%3d&_t_uuid=mtyoW39uSkqNzX8PZwP9Pg&_t_q=role+profiles&_t_tags=siteid%3a9a7e26e6-9ba2-42bf-80ec-103507e5aec9%2clanguage%3aen%2candquerymatch&_t_hit.id=Cds_Soh_Web_Models_Media_GenericMedia/_9a8429ba-bf4f-47d5-a663-0198743e5b2a_en-GB&_t_hit.pos=1] to view the role profile
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What we offer:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexitime and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police) [http://nextgen.app.yhrn.police/sites/SYPIntranet/Lists/LiveNewsArticles/Attachments/13001/3028_syp_sustainability_strategy_2020-25_nov24.pdf]
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks
Eligibility:
Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.
Appearance & Standards:
South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.
Smarter ways of Working:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.
There are 3 different categories as part of this which are: Fixed, Field and Hybrid.
This role has been evaluated as a fixed role.
Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) most of the time. The work can only or is more effectively delivered from a police premise or other agreed organisational/partner premises.
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South Yorkshire Police’s Key Values:
At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.
Contact details:
For further information about the role, please contact: Heather Scothern on 01226 736103.
Closing Date:
9th September 2026.
Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.
Candidate Information:
Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.
Diversity & Inclusion:
Applications are particularly welcome from female and ethnic minority candidates.
It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable, underrepresented groups.
If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk
In addition, we will look to support anyone who requires Part Time/Job share working hours.
Documents to Review:
For the Police Staff Recruitment Vetting Handbook - Please Click here [https://www.southyorkshire.police.uk/SysSiteAssets/media/downloads/south-yorkshire/careers/talent-acquisition-team-documents/advert-content/force-vetting-guide---police-staff.pdf?_t_id=SyD1OZPKjmmSqhIbCwEkog%3d%3d&_t_uuid=rCAQcMj_RwWNvC0ZLFmsBg&_t_q=police+staff&_t_tags=language%3aen%2csiteid%3a9a7e26e6-9ba2-42bf-80ec-103507e5aec9%2candquerymatch&_t_hit.id=Cds_Soh_Web_Models_Media_GenericMedia/_af8e1af7-143e-4f8b-9e92-e84ce1a6485a_en-GB&_t_hit.pos=2]
For Application Guidance and Tips - Please Click Here [https://www.southyorkshire.police.uk/SysSiteAssets/media/downloads/south-yorkshire/careers/talent-acquisition-team-documents/advert-content/application-guidance---new.docx?_t_id=uEBmHikZgoLbSYh4nQQa9g%3d%3d&_t_uuid=FOZ7K4bMS7-Jgck8ieCvGw&_t_q=application+guidance&_t_tags=siteid%3a9a7e26e6-9ba2-42bf-80ec-103507e5aec9%2clanguage%3aen%2candquerymatch&_t_hit.id=Cd
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