Essential Responsibilities

[The below listed tasks/responsibilities are not exhaustive:]

• To undertake student enrolments including enrolment appointments, the administration of online enrolment documents, and undertaking follow-up actions as appropriate.
• Lead on the checking and verification of student eligibility in line with funding rules and legislation.
• Conduct prior attainment checks and review initial assessment results for students in line with programme and funding requirements.
• Work closely with the learner sales managers to ensure a right first-time approach on each applicant's submission.
• Working on a CRM system BUD - HubSpot - CCMS - BKSB - Century uploading documents, pulling reports, using this system effectively to help drive the MIS department to submit all applicants correctly.
• Assist in housekeeping of learner files on our electronic data systems ensuring clean live data is always retained.
• To play a key role in ensuring exceptional customer experience is at the forefront of all admissions processes and procedures.

Key Skills and Experience

Essential

• Experience within an administrative, enrolment, apprenticeship, or customer service environment.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to manage multiple applications and deadlines simultaneously.
• Excellent verbal and written communication skills.
• Confident using CRM and database systems.
• Strong problem-solving skills and ability to work independently.
• Knowledge of Microsoft Office applications, including Outlook, Excel, and Word.

Desirable

• Experience working within apprenticeship, education, or training sectors.
• Knowledge of ESFA funding rules and apprenticeship compliance requirements.
• Experience using BUD, PICS, HubSpot, BKSB, and Calendly.
• Understanding of Functional Skills requirements and Personal Learning Records (PLR).

Key Performance Indicators (KPIs)

• Enrolment applications processed within service level agreements.
• Compliance completion rates.
• Learner and employer satisfaction levels.
• Timeliness of First Day of Learning bookings.
• Accuracy of learner records and documentation.
• Reduction of enrolment errors and MIS queries.
• Achievement of team and departmental enrolment targets.

This role is critical in ensuring apprentices have a smooth, compliant, and positive onboarding experience, supporting both learners and employers from application through to programme commencement.

Our Benefits:

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars, and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Confidentiality

The post holder must maintain the confidentiality of information about clients, staff, and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act.

Safeguarding, Prevent & Equal Opportunities

The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty, and promoting the welfare of children, young people, and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.

Pre-employment checks

Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider.

The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.