Gradient Labs
Enterprise Account Executive
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Enterprise Account Executive @ Gradient Labs (London)
At Gradient Labs, we’re building the AI customer operations platform for financial services. Our agents automate the most complex, high-stakes customer queries and tasks safely at scale.
Founded in 2023, we’ve rapidly transitioned from an idea to a growing team with customers you know—and likely love. We’re purpose-built for regulated industries where outcomes matter.
We’re a small yet powerful team, consisting of builders from leading companies like Monzo, Wise, Mastercard, Revolut, and Google.
We’re hiring our next Enterprise Account Executive to join our founding go-to-market (GTM) team in London. This role is ideal for someone who excels in early-stage, high-growth B2B AI and SaaS startups, ideally possessing a network in London and Europe, and capable of working with the agility and autonomy expected in such environments.
About the Role
- Shape how we sell: You’ll be early enough to define our sales approach, replacing inherited playbooks with a tailored, dynamic strategy.
- Own the full cycle: Generate your pipeline, conduct impactful customer discovery, manage intricate enterprise procurement processes, negotiate, and close deals.
- Lead with our AI support platform and incorporate back-office automation strategically during conversations.
- Collaborate with AI Delivery: Sales at Gradient Labs operates as a team sport. Our AI Delivery team helps customers implement solutions and deepen their engagement. You’ll collaborate seamlessly with them through every stage of the pipeline.
- Build high-stakes relationships: Engage with C-suite executives and senior leaders in operations or product at some of the most innovative financial services companies. Serve as a trusted advisor on the complexities of customer operations within regulated environments.
- Define the motion: Co-design with the Head of GTM and the team on sales processes, qualification frameworks, and account strategies. What resonates will shape our future selling approach.
- Be a product evangelist: Deliver compelling live demos, customised presentations, and thought leadership on AI customer operations. Feedback from these engagements fuels continuous development in product engineering.
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Requirements
We’re looking for a candidate who meets the following criteria:
- 5–7+ years of enterprise B2B SaaS sales experience, with proven success in closing multi-year, high-value deals (six- and seven-figure Annual Contract Value (ACV)).
- Additional weighting if you have experience:
- Selling AI-driven products.
- Experience in financial services or fintech.
- Additional weighting if you have experience:
- C-suite relationship development: Skilled in cultivating long-term customer partnerships through consultative, value-driven sales tactics.
- Technical:nfluence: Adept at AI agent platforms—able to translate insights to CTOs and other senior stakeholders in the space.
- Autonomy and adaptability: Thrives as an self-starter, energised by ambiguity, and embodies a scrappy yet strategic mindset—preferring action over waiting for approval.
- Clarity and collaboration: Excellent verbal and written communicators, whether interacting with customers or internal teams.
- Embrace AI: Passionate about leveraging AI to optimise our own sales processes and stay up-to-date with rapid industry advancements.
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Why Gradient Labs?
Gradient Labs is trusted by many of the most innovative companies in financial services and beyond, thanks to our tailored, high-performance AI solutions. By joining us, you’ll:
- Impact from the start: Shape critical aspects of our sales strategy, priority areas, and growth trajectory.
- Collaborate globally: Be part of a fast-paced, international team, spanning London and the US.
- Make a difference: Contribute to an industry-leading product from inception, helping define the future of AI-driven customer operations.
If this is the opportunity you’ve been searching for, we’d love to hear from you.
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