Perk
Enterprise Account Manager
London
Posted about 24 hours ago
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About the Role
As our Account Management team grows we are looking for a customer-oriented and result-driven Enterprise AM to join us.
As an Enterprise Account Manager you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.
In this role you will be responsible for a portfolio of top accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.
What You’ll Do
- Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.
- Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, mitigating risks, and maximising long-term customer value.
- Identify growth opportunities across business units, geographies, and product lines to expand your portfolio through new business opportunities, upselling, and cross-selling.
- Drive adoption across Perk's Travel and Spend platform by identifying underutilised features, expanding use cases, and partnering with customers on change management initiatives.
- Leverage data and analytics to lead Quarterly Business Reviews (QBRs), delivering reports and presentations that demonstrate business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders.
- Be an expert across Perk's Travel and Spend platform to educate customers on new capabilities and consistently meet or exceed quarterly expansion targets.
- Identify common challenges within each account, develop timely solutions, and implement long-term strategies that improve customer outcomes and satisfaction.
- Be Perk's biggest advocate within your customers and your customers' biggest advocate within Perk by partnering with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.
- Effectively prioritise your time and resources to maximise impact across your portfolio and key business initiatives.
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What We're Looking For
- Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment. Experience working with finance, procurement, travel, or expense management ecosystems is a strong plus.
- Proven ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership within large enterprise organisations.
- Experience navigating complex enterprise organisations with multiple stakeholders, procurement processes, and executive decision-makers.
- Outstanding presentation and communication skills, with the ability to influence stakeholders at all levels and build trusted, long-term relationships.
- Strong financial, commercial, and analytical acumen, with the ability to discuss T&E policy, spend controls, ROI, cost optimisation, and operational efficiency with finance leaders.
- Results-oriented mindset with a strong focus on customer satisfaction and long-term customer value.
- Excellent prioritisation and time management skills, with the ability to manage competing priorities across a portfolio of strategic accounts.
On top of that, you will only be the right candidate if you are:
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
- Growth Mindset: You seek feedback early and often and are open to both give and take constructive and direct criticism.
- Experience using inside sales tools like Salesforce, Google Tools, Zendesk, Looker.
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What We Offer
- Receive competitive compensation and equity ownership in Perk.
- Rest and recharge with 25 days of annual leave plus bank holidays.
- Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
- Plan for your future with our qualifying earnings company pension plan with Aviva.
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
- Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence.
- Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus.
- Join our unforgettable Perk events, including our spectacular annual summer party.
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
- Focus on your family with 12-16 weeks’ paid parental leave.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
- Broaden your horizons with up to 20 "Work from Anywhere" days per year.
- Stay savvy with access to a wide variety of discounts and rewards.
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
- Let us help you move to one of our hubs with relocation support.
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