Blupace Tech
Enterprise Architect -Service Design
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Why Join Us?
BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services, and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany, and Belgium.
Where You’ll Be Working:
We are looking for a Service Design Enterprise Architect
- It is a Hybrid Opportunity
- Work locations - Greater London, Hybrid
- No Sponsorship provided for this role.
Role Overview
The Service Design Enterprise Architect is responsible for defining and governing enterprise-wide service architectures, operating models, and service design frameworks that align business objectives with technology capabilities. The role ensures that new and transformed services are scalable, secure, compliant, cost-effective, and operationally ready. The architect serves as the bridge between business strategy, enterprise architecture, service management, and delivery organizations, providing leadership for digital transformation, cloud adoption, service integration, mergers & acquisitions, and TSA-driven transition programs.
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Key Responsibilities
Enterprise Architecture & Strategy
- Develop and maintain enterprise service architecture roadmaps aligned with business strategy.
- Define target-state architecture covering business, application, data, technology, and service domains.
- Establish architecture principles, standards, and governance frameworks.
- Ensure alignment between enterprise architecture, service management, and operational objectives.
- Provide technical and strategic guidance to executive stakeholders.
Service Design & Operating Model
- Lead the creation of Service Design Packages (SDPs) for new and transitioned services.
- Design enterprise service models across Infrastructure, Cloud, Workplace, Security, Network, Applications, and Digital Services.
- Define service lifecycle processes aligned with ITIL and organizational standards.
- Create target operating models encompassing people, process, technology, governance, and reporting.
- Ensure service designs meet availability, capacity, continuity, security, compliance, and performance requirements.
Transformation & TSA Programs
- Support mergers, acquisitions, divestitures, and TSA transition initiatives.
- Evaluate current-state environments and define future-state architectures.
- Design service separation, integration, and transition strategies.
- Identify dependencies, risks, and mitigation plans.
- Lead TSA exit planning and operational readiness activities.
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Service Integration & Governance
- Establish SIAM and multi-vendor governance frameworks.
- Define KPIs, SLAs, XLAs, operational metrics, and reporting structures.
- Review architecture compliance and design quality across programs.
- Support supplier onboarding, transition, and governance processes.
- Drive continual service improvement initiatives.
Required Experience
Mandatory
- 12+ years of IT and digital transformation experience.
- 5+ years in Enterprise Architecture, Service Architecture, or Solution Architecture.
- Strong expertise in ITIL v4 and Service Management.
- Experience designing enterprise operating models and governance frameworks.
- Experience with large-scale transformation, outsourcing, or managed services programs.
- Knowledge of cloud architecture and hybrid environments.
- Strong stakeholder engagement and executive communication skills.
Preferred
- Experience in TSA, M&A, carve-out, or separation programs.
- SIAM implementation experience.
- ServiceNow architecture knowledge.
- Experience in regulated enterprise environments.
- Global delivery and multi-vendor ecosystem experience.
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