WYN
Enterprise Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Enterprise Customer Success Manager
Location: London, UK (Liverpool Street, Hybrid)
About WYN
A fast-growing London startup, helping enterprises save an average of 30% on their software spend. Founded in 2024 by former enterprise sales leaders Adrien Bourg and Sergei Tugarinov, we've scaled to a team of 20+ remaining bootstrapped, with $3B in software spend under management for customers. Our current growth rate is exceeding 500% y/y.
The Role
We’re looking for an Enterprise Customer Success Manager to own a portfolio of our enterprise accounts and become a trusted commercial partner to senior decision-makers.
You’ll work directly with C-suite executives, procurement leaders and senior finance and technology stakeholders, helping some of the world’s largest businesses make better decisions around their software spend. You’ll lead complex, high-value engagements and negotiations, delivering measurable savings that can be worth millions of dollars.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
As one of our early client-facing hires, you’ll have significant ownership and influence over how we build and scale our enterprise client function. You’ll manage strategic relationships, shape our approach to customer success and have the opportunity to grow with the business as we expand.
What You'll Do
- Own a portfolio of strategic enterprise accounts from onboarding through renewal and expansion
- Build trusted relationships with C-suite, procurement, finance and technology leaders
- Lead complex, high-value software negotiations across vendors including Microsoft, SAP, Salesforce and Oracle
- Coordinate WYN’s commercial and vendor intelligence teams to deliver significant customer savings
- Lead executive business reviews, communicate impact and identify growth opportunities
- Help shape the processes and playbooks that will define WYN’s enterprise client function as we scale
What We're Looking For
- 3-4+ years in Customer Success, Strategic Account Management, Consulting or a similar client-facing role
- Proven experience managing complex enterprise accounts and senior stakeholders
- Strong commercial acumen with experience delivering measurable customer outcomes
- Confident communicator and negotiator, comfortable influencing C-suite and procurement leaders
- Highly organised, proactive and comfortable operating in a fast-paced, high-growth environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Compensation
- Highly competitive comp plan with 60/40 split
- Stock options granted
Not a Fit If
- You're looking for a purely reactive Customer Success role rather than owning strategic client relationships
- You prefer structured corporate environments over the pace and ambiguity of a fast-growing startup
- You don't enjoy commercial conversations, negotiation, or influencing senior stakeholders
- You'd rather manage people than roll up your sleeves and work directly with customers
- You're looking for a fully remote role
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location