Solifi
Enterprise Customer Success Manager (EMEA)
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Vacancy Name Enterprise Customer Success Manager (EMEA)
Vacancy No: VN1029
Job Title: Enterprise Customer Success Manager
Work Location: City London
About Solifi
Solifi delivers a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
About The Team
You will work cross-functionally with our global teams, being the key point of contact for the day-to-day operational health of our customers.
About the Position
The Enterprise Customer Success Manager (CSM) owns the success of a portfolio of Solifi’s most strategic and complex customers. This role serves as a trusted advisor to executive, operational, and technical stakeholders, helping customers realize measurable business value, navigate organizational change, and maximize adoption across Solifi’s solutions.
Enterprise CSMs are accountable for customer health, successful upgrades and transformations, executive engagement, and net revenue retention through value realization and broad solution adoption. This role is best suited for customers with higher complexity, multi-product environment, cross-functional stakeholder groups, and significant business impact. This role requires regular travel to client sites and Solifi UK offices and is a hybrid role.
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Role and Responsibilities
- Own a portfolio of strategic customers, building deep understanding of their business priorities, operating environment, and success criteria
- Develop and lead strategic success plans with executive and operational alignment, clear milestones, measurable outcomes, and governance rhythms
- Drive customer journeys including cloud upgrades, modernization programs, multi-solution adoption, and organizational change initiatives
- Lead business reviews and strategic checkpoints that connect Solifi’s value to customer business outcomes
- Identify risk across large, cross-functional customer environments and coordinate internal stakeholders to drive mitigation and recovery plans
- Partner closely with Sales, Services, Support, and Product to ensure a cohesive customer experience and support growth opportunities
- Act as the voice of the customer internally, surfacing themes, barriers, and product feedback that impact long-term success
- Drive customer advocacy and reference-ability through successful outcomes and strong relationship management
About You
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- Bachelor’s degree in business, technology, management, or related field
- 7+ years of Customer Success, Account Management, Professional Services, or related SaaS experience
- Demonstrated success managing complex enterprise customers with executive stakeholders, multi-product environments, and cross-functional dependencies
- Strong track record of driving adoption, retention, strategic outcomes, and customer transformations
- Excellent executive communication, facilitation, and relationship management skills
- Experience working cross-functionally across Product, Support, Services, and Revenue teams
- Strong program management and change leadership capabilities
- Experience with large finance organizations and/or other highly regulated industries
Preferred Experience Level
7 Years
Preferred Education Level
Bachelor's Degree
Employment Basis
Full Time
Benefits
- Private medical insurance
- Auto enrolment pension scheme
- Cycle to work scheme
- Group Life Insurance
- Group Income Protection Insurance
- Free on-site parking (Milton Keynes office only)
- 23 days Holiday - lengthens with service
- Option to buy more holiday
- Generous Employee Referral Scheme - Earn up to £2,500!
- Discounted eye tests & glasses
- Help towards professional association subscriptions
- Various companywide social events
- Support with professional qualifications
Applications Close Date
11 Jan 2027
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