Barrington James
Enterprise Customer Success Manager (UK/Ireland)
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My client is building an AI Care Partner that helps clinicians focus more of their time on patients. They support 65+ million patient visits across over 100 countries, saving more than 18 million hours to healthcare professionals. Backed by nearly $100m in funding, my client is expanding globally with leading healthcare organisations.
The Role
They are looking for a strategic Enterprise Customer Success Manager to lead their largest NHS and healthcare accounts across the UK and Ireland.
It is a senior, consultative role focused on driving adoption, managing implementation and building long-term partnerships with healthcare leaders.
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You will own a portfolio of strategic healthcare accounts, guiding customers through the full lifecycle, so experience in similar environments is very valuable.
What You’ll Do
- Act as a trusted advisor to the organisations using their product
- Lead complex, multisite implementations
- Coordinate cross-functional teams
- Drive adoption through training, workflow improvements, and measurable success plans
- Help shape scalable customer success processes
What They Want
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Your very own career expert that helps elevate your application to the next level.
- Strong understanding and experience within and around NHS organisations or healthcare system environments
- 5+ years’ experience in Customer Success, SaaS or consulting
- Experience managing large, complex accounts
- Experience leading large-scale implementation and adoption programs
- The ability to influence senior stakeholders and drive organisational change
If this sounds like something you would be interested in and want to find out more, please email me on LChambers@barringtonjames.com with your CV and we can schedule a call.
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