Pinpoint
Enterprise Implementation Manager
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Department: Implementation
Location: United Kingdom
Compensation: £70,000 - £90,000 / year
Description
Hi 👋 I'm Anna, Head of Implementation at Pinpoint.
We’re a high-growth, bootstrapped HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.
You only need to look at our reviews on G2 and Capterra to see how often customers mention the quality of our support and onboarding. That experience starts with implementation.
As we continue to bring on more large, complex customers, we’re looking for an Enterprise Implementation Manager to fully own a high volume of mid-market and enterprise implementations from end to end. You’ll steer timelines, manage technical complexity, and lead customers confidently through a high-stakes rollout.
The fine print (but way more exciting):
- This is a remote role based in the UK. Our HQ is in Jersey, UK, and our 100-person team is spread across the U.K. and U.S.
- At full ramp, you'll manage 15 to 20 active implementations at once, composed primarily of mid-market and enterprise projects. You'll have scope to shape your own mix with the team. The average implementation runs about 50 days.
- Our product is deep, flexible, and genuinely complex. You’ll need to understand a wide range of customer types, workflows, and implementation paths.
- Pinpoint isn't for everyone. We're still in startup mode: fast-moving, lean, and sometimes ambiguous. You'll thrive here if you're proactive, adaptable, and comfortable building structure where none exists.
- Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.
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About the Role:
- Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
- Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
- Lead internal and external discovery to understand customer needs and design tailored implementation plans
- Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
- Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
- Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
- Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
- Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials
Tech stack: Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru
About You:
- 3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR / recruiting tech a huge plus)
- Proven experience managing 10+ concurrent implementations, balancing complexity, customer pressure, and internal coordination
- Technically self-sufficient. Can read API docs, troubleshoot basic integration issues, and reduce engineering dependency
- Background in high-growth or startup environments similar to Pinpoint (50 - 250 employees)
- Structured project owner who builds milestone-driven plans, defines customer responsibilities, and thinks 2 to 3 steps ahead to manage risk
- Experienced working with global customers and cross-functional teams (product, engineering, CS)
- Past examples of managing implementation risk: adjusting plans, unblocking tech issues, or driving change
- Brings operational rigor and accountability to each project. Others trust you to own outcomes, not just tasks
- AI-forward in how you actually work
- Comfortable working in ambiguous, startup-style environments with evolving processes
- Professional polish and presence. A clear communicator who can command a (virtual) room
- Based in the UK
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What We Offer:
We want Pinpoint to be the best place you’ve ever worked—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:
- Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family
- Unlimited holidays – Take the time you need to rest and recharge
- Mental health support – Unlimited, immediate access to professional counseling via Spill
- Retirement contributions – 401k or pension contributions depending on your location
- Remote-first – Work where you’re most productive, with flexibility and trust as the default
- Equity with real upside – Share in the long-term value you help create
- Fully paid parental leave – Up to 16 weeks of paid leave for new parents
- Learning budget – Annual funds for courses, books, or anything that supports your growth
A detailed overview of our benefits can be found here.
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