Company Description

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

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Job Description

Anticipated Contract End Date/Length

May 31, 2027

Work Setup

Hybrid (60% office / 40% home)

Clearance Required

BPSS - Contractor must be eligible

What you will do

• Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation, and consumer experience.
• Own platform lifecycle management across the estate, including standard versions, upgrade plans, deprecation and exit strategies, and technical debt prioritisation.
• Shape and prioritise demand using transparent criteria including risk reduction, service stability, regulatory requirements, cost, and customer impact.
• Set and maintain standards and reference patterns for IBM MQ, including configuration baselines, connectivity patterns, TLS/mTLS, authorisation, auditing, and logging.
• Set and maintain standards for ACE integration patterns, deployment and runtime standards, and operational governance.
• Set and maintain standards for ITX map governance, version control, runtime deployment, and controls.
• Set and maintain ITM and Instana standards covering monitoring coverage, alert policies, dashboards, noise reduction, and actionable alerts.
• Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams.
• Maintain product documentation and service catalogue entries, ensuring clarity around supported services and consumption methods.
• Own service health outcomes covering availability, stability, performance, capacity, and resilience.
• Define and track SLIs, SLOs, and KPIs, including incident trends, MTTR, change failure rate, and platform performance indicators.
• Lead major incident reviews and drive root cause elimination.
• Drive problem management, reliability engineering initiatives, and runbook maturity.
• Define, test, and evidence disaster recovery and high-availability expectations.
• Convert the roadmap into a prioritised backlog and delivery plan with engineering, SRE/operations, and programme partners.
• Lead delivery of platform initiatives, including upgrades, migrations, monitoring rollouts, automation, and hardening.
• Ensure changes meet non-functional requirements and progress through appropriate change and release governance with clear consumer communications.
• Maintain the platform security posture through patching, vulnerability remediation, secure configuration, access controls, and certificate lifecycle management.
• Own and manage product risk items and remediation plans.
• Support audits by providing evidence and driving findings through to closure.
• Partner with cybersecurity, architecture, and risk teams to design and implement compliant solutions.
• Act as the primary senior interface for application teams, architecture, operations/SRE, cybersecurity, and service management stakeholders.
• Communicate roadmap, standards, service health, and key changes clearly while managing expectations and dependencies across teams.
• Drive improvements to consumer onboarding and adoption through templates, reference implementations, and enablement.
• Manage IBM and tooling vendor relationships, including support case escalations and roadmap alignment.
• Own licensing and cost management, including utilisation analysis, renewal planning, optimisation, and waste avoidance.
• Set platform standards and approve or decline non-standard implementations through established governance.
• Prioritise backlog items and sequence delivery against available capacity and risk.
• Manage large-scale, multi-region deployments across multiple geographies and time zones, including operating model alignment, follow-the-sun support, regional standardisation, and regulatory or latency constraints.
• Track product success measures, including high-severity incident reduction, repeat issue reduction, MTTR improvement, supported-version coverage, patch and vulnerability compliance, monitoring and observability coverage, alert-noise reduction, cost optimisation, roadmap delivery, and consumer satisfaction.