Requirements

• 12+ years of progressive technology leadership experience, including 5+ years leading multi-disciplinary delivery organizations at meaningful scale (20+ people, multiple teams).
• Demonstrated success owning a business-critical enterprise platform end to end — strategy, delivery, operations, and stakeholder management — in a global, matrixed environment.
• Proven ability to operate as a credible senior technology partner to C-suite and senior business stakeholders, including CIO, COO, FP&A, and HR / People function leadership.
• Executive presence and communication skills suited to a professional services environment; able to translate technical complexity into clear, structured business terms in writing and in the room.
• Track record of building, developing, and retaining high-performing teams across geographies and time zones; thoughtful on talent strategy, succession, and inclusion.
• Strong judgement under ambiguity, with a bias for pragmatic action and the ability to hold multiple competing priorities in balance.
• Integrity, intellectual honesty, and a service mindset — comfortable being accountable for outcomes that matter to the Firm.
• Bachelor's degree in a relevant discipline; advanced degree or equivalent leadership / delivery experience.
• Willing to work in a hybrid model with regular in-office presence and to travel internationally on an occasional basis.
• Direct experience leading delivery on Salesforce-based platforms at enterprise scale, with a working understanding of Salesforce concepts (data and security model, declarative versus programmatic build, Apex, Lightning, integration patterns, sandbox and org strategy, release management).
• Deep familiarity with PSA platforms (Certinia or equivalents) across project and opportunity management, resource management, time entry and billing, and project financials.
• Strong grasp of enterprise integration patterns — APIs, event-driven architectures, middleware — and the realities of integrating with ERPs, HRIS (Workday), identity providers, data and integration platforms (Informatica IICS and/or DataBricks), and downstream finance and reporting systems.
• Robust understanding of modern DevOps and release engineering on the Salesforce platform, including CI/CD, source-driven development, environment strategy, and deployment automation.
• Working knowledge of IT general controls relevant to financial systems, including SOX-style frameworks, access management, segregation of duties, change management, and audit evidence practices.
• Familiarity with data privacy and security frameworks (e.g., GDPR, SOC 2) as they apply to enterprise SaaS and custom platforms.
• Practical understanding of agile delivery at scale — product management, backlog discipline, team topologies, and outcome-based delivery metrics.

What Makes You Stand Out

• Prior experience in management consulting, professional services, legal, or another people-and-project-centric firm, with an appreciation for how the engagement lifecycle (sell, staff, deliver, bill, close) shapes platform requirements.
• Experience leading a complex platform through a deliberate shift from heavy customization toward a more standardized product posture.
• Demonstrated success embedding AI, machine learning, or agentic capabilities into enterprise workflows in production — beyond proofs of concept.
• Experience leading a major SaaS vendor relationship — influencing roadmap, negotiating commercial frameworks, and managing implementation partners with clear performance and knowledge-transfer expectations.
• Prior accountability for a regulatory or audit-relevant platform (SOX, financial reporting, or equivalent) with successful audit outcomes.
• Experience operating in a global, federated, multi-business environment where platform decisions must work across business units, geographies, and operating models.
• Salesforce certifications (e.g., Application Architect, System Architect, or Technical Architect track) and / or Certinia certifications.

About Marsh

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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