IT Works Recruitment LTD
Enterprise Resources Planning System Manager
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The Role
As the Epicor Systems Manager, you will be responsible for the day-to-day management, development and continuous improvement of the company's IT systems and Epicor ERP environment.
Your responsibilities will include:
- Taking full ownership of the company's IT infrastructure and business systems.
- Acting as the primary point of contact for all IT-related matters across the business.
- Managing the relationship with the external Managed Service Provider, ensuring service levels are maintained and projects are delivered effectively.
- Leading the ongoing administration, maintenance and optimisation of the Epicor Kinetic ERP system.
- Supporting users across the business with Epicor functionality, troubleshooting and process improvements.
- Planning and managing the IT budget, including forecasting expenditure and identifying future investment requirements.
- Managing supplier relationships, negotiating software and hardware renewals, approving invoices and ensuring value for money.
- Overseeing software licensing and ensuring compliance across the organisation.
- Advising the business on cyber security best practices, GDPR compliance and IT governance.
- Coordinating user training and security awareness programmes.
- Identifying opportunities to improve business processes through technology and automation.
- Maintaining documentation for IT systems, policies and procedures.
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Epicor Responsibilities
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This position will have a strong focus on the ongoing development of the company's Epicor environment. Key projects include:
- Leading the upgrade from the current on-premise version to Epicor Kinetic 2025.2.
- Supporting the migration from Classic screens to the modern Kinetic interface.
- Working with stakeholders to improve existing Epicor processes and workflows.
- Planning the long-term ERP roadmap, including future migration to Epicor Cloud.
- Liaising with Epicor partners and third-party consultants where required.
- Ensuring system stability, performance and user adoption across the business.
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