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Enterprise Strategic ER Business Partner - CIPDL5+. Remote
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Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth
Turn Employee Relations Expertise Into Measurable Customer Value
Can you combine credible Employee Relations expertise with commercial Customer Success capability?
Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value?
Have you successfully grown customer ARR through strategic upselling and cross-selling?
At AdviserPlus, we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers.
This is a commercially focused Customer Success role where Employee Relations is your subject-matter expertise – giving you the opportunity to use your strategic, analytical, relationship-building and commercial skills far beyond transactional ER support.
The Role at a Glance
ER Customer Success Manager (in-house title)
- Remote | Occasional travel to Ellesmere Port and client sites
- £50,454 – £65,454
- 37.5 hours | Flexible working between 8am–7pm, Monday–Friday
- Reporting to: Head of Customer Success
- Qualification: CIPD Level 5+ or equivalent
The Opportunity
You’ll own and grow a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings.
Your role is to understand each customer’s strategic people agenda, priorities, challenges and future plans, ensuring AdviserPlus provides the right support at the right time.
Building trusted relationships with HR Directors, CPOs and senior People leaders, you’ll identify organisational change and ER challenges early – from restructures and redundancy programmes to policy change, complex case management and ER transformation.
You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable improvement.
Beyond retention, you’ll identify and convert genuine opportunities to grow accounts through relevant software, advisory, consultancy and professional services.
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This is about more than keeping customers happy. It’s about knowing their organisation, anticipating what’s coming and turning insight into action, value and sustainable ARR growth.
Where You’ll Add Value
- Build trusted strategic relationships with HR Directors, CPOs, ER leaders and senior enterprise stakeholders.
- Understand customers’ strategic agendas, organisational priorities and emerging people challenges.
- Surface restructures, redundancy programmes, policy changes, complex ER issues and transformation projects early.
- Develop Customer Success Plans aligned with people strategy, ER priorities and commercial objectives.
- Use ER data, workforce trends and customer insight to identify risk and improvement opportunities.
- Translate insight into measurable outcomes and strategic recommendations.
- Lead Quarterly and Annual Service Reviews that influence action rather than simply report activity.
- Recommend the right combination of technology, advisory, consultancy and professional services.
- Identify and convert strategic upsell and cross-sell opportunities to grow ARR.
- Monitor customer health, adoption and ER trends to manage risk and strengthen retention.
- Apply sound ER judgement and UK employment law knowledge in a commercial environment.
- Partner across Sales, Product, Marketing, Professional Services and Support.
- Drive retention, Net Revenue Retention and sustainable account growth.
About You
You understand Employee Relations deeply enough to see beyond individual cases. You can identify patterns, challenge thinking and help customers make longer-term, measurable improvements.
You’re also commercially astute and know how to turn trusted relationships and genuine customer insight into relevant solutions, stronger partnerships and account growth.
You’ll Likely Bring
- 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another B2B SaaS/Professional Services client-facing role.
- CIPD Level 5+ or equivalent with credible ER advisory experience.
- Strong UK employment law and ER best-practice knowledge.
- A proven track record of retaining customers and growing ARR through strategic upselling and cross-selling.
- Experience using HR/ER data to identify issues, drive improvement and measure outcomes.
- The credibility to advise, present to and influence HR Directors, CPOs and senior People leaders.
- Strong commercial judgement and the ability to translate ER expertise into customer value and revenue growth.
- Excellent communication, presentation, negotiation and stakeholder management skills.
- Strong analytical, problem-solving and data-driven decision-making capability.
- Experience with Customer Success platforms such as Gainsight or ChurnZero and CRM tools such as Salesforce or HubSpot.
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Why Join AdviserPlus?
- Work strategically with some of the UK’s best-known enterprise employers.
- Join a leading HR technology and advisory business where genuine ER expertise matters.
- Remote-first, flexible working.
- Pension Scheme and Life Assurance.
- Health Cashback Plan and Employee Assistance Programme.
- Holiday Purchase Scheme.
- Professional Qualification Support and Membership Contributions.
- Volunteering Days and Long Service Awards.
- Career development within a growing, award-winning business.
Apply Now
If you can combine strategic ER expertise, enterprise-level customer relationships and proven commercial growth, we’d love to hear from you.
Apply now.
Application notice: We take your privacy seriously. You may be contacted by email, text or telephone. Your data is processed by our talent partner, RR (Recruitment Revolution), on the basis of its legitimate interests in fulfilling the recruitment process. Please refer to its Data Privacy Policy and Notice on the RR website for further details.
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