Enterprise Support Specialist (EMEA)

Behavioral Competencies

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence.
• Detail oriented, maintains high-quality standards, and good follow-up skills.
• Demonstrates ethical behavior, honesty, and accountability.
• Maintains confidentiality.

Qualifications

• Able to work as a solo agent for Support Desk during EMEA Business hours.
• Supports an inclusive culture that encourages, supports and celebrates inclusion and serve as a role model to promote inclusion best practices.
• Works well independently with limited oversight, and collaboratively as part of a team; develops positive relationships; shares knowledge through peer training.
• Demonstrates strong problem solving and analytical skills; strives to understand contributing factors, works to resolve complex situations.
• Exhibits strong interpersonal skills and professional demeanor to maintain business relations with internal staff, at every organizational level, and external vendors/clients.
• Exceptional customer service skills; works and communicates well with vendors, staff and end-users.
• Organization Skills - Keeps information organized and accessible; ability to multi-task; maintains an efficient workspace, manages time well.
• Exposure to JAMF management suite, preferred.
• Familiarity with Okta troubleshooting, and Administration, preferred.
• Must have excellent interpersonal and customer service skills to deliver consistent and positive end-user experiences.
• Strong oral/written communication, presentation, and organizational skills.
• Must have the ability to articulate complex problems in simple terms.
• Current industry certifications desirable (A+, ITIL, ISC2 CC, Apple, Jamf 100+, Intune, etc.)

Education and Work Experience

• Degree in Information Technology. Candidates with a GCSE, High School diploma, GED or regional equivalent and at least six (6) years of IT service desk experience will be considered, in lieu of a degree.
• Minimum four (4) years IT service desk experience - ITIL based enterprise service desk, preferred.
• Experience installing, configuring, and troubleshooting end-user Apple (MacBooks) and Windows (PC) hardware, including workstations, laptops, tablets, smart phones, and printers, required.
• At least one (1) year of experience supporting Office 365 and Adobe suites, required.
• At least one (1) year of experience with Jira Service Management (JSM) ticket management.
• Information security experience, a plus.

Physical and Mental Demands

• Work normal business hours and extended hours, evenings and weekends when necessary, to meet deadlines, participate in an on-call rotation (typically once a month).
• Regularly (approximately 80% of the time) transport and/or lift up to 50 lbs. of equipment or packages, which may also involve squatting, bending, or kneeling.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Total Rewards

The pay range for this position is £34,824 - £39,921/Yr.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

Information regarding our comprehensive benefits package is available here.

This position will be posted for a minimum of 5 calendar days. This is a current vacancy, and the employer intends to fill this position within approximately 30 days.

#LI - remote

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.