OSTTRA
Entry Level Support Engineer
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Job Overview
About the Role:
The team: We are looking for an enthusiastic, tech-savvy, and customer-oriented Graduate Trainee / Entry-Level Support Engineer to join our Global IT Support team. In this role, you will be the first point of contact for OSTTRA Group employees experiencing technical issues. You will receive hands-on training to troubleshoot modern workplace technologies, manage IT infrastructure, and deliver world-class technical support.
Responsibilities and impact:
As a trainee, you will be mentored to handle the following:
- Omnichannel Support: Provide initial IT support via phone, email, chat, and in-person. Learn to manage support tickets through our Self-Service Portal.
- Troubleshooting: Assist in diagnosing and resolving basic technical issues related to laptops, productivity suites, and business applications.
- SLA & Queue Management: Learn to prioritize tasks and resolve user queries within agreed Service Level Agreement (SLA) timeframes.
- Escalation: Document issues accurately and provide smooth handovers to senior teams when advanced troubleshooting is required.
- Security & Compliance: Adhere to Information Security policies to ensure data protection and secure access controls.
- Knowledge Management: Contribute to the team’s technical knowledge base as you learn new internal tools.
What we’re looking for:
Fundamental requirement:
- Education: Bachelor’s degree in IT, Computer Science, Electronics, or a related field.
- Technical Basics: Strong foundational knowledge of Windows 10/11; familiarity with Google Workspace, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
- Hardware & Mobility: Basic understanding of laptop hardware, printers, and mobile OS (iOS & Android).
- Soft Skills: Excellent verbal and written communication skills with a customer-first attitude and a logical approach to problem-solving.
- Agility: Ability to learn rapidly and adapt to a fast-paced global corporate environment.
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Additional preferred requirements:
- Prior internship experience in a technical or customer-facing role.
- Familiarity with ticketing tools like Jira or ServiceNow.
- Certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL awareness.
The location:
London, United Kingdom
Right to work requirements: This role is limited to persons with indefinite right to work in the UK
Our Benefits: Global vision, local impact
At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world. Our approach is built on three core pillars:
- Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.
- Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
- Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.
The Trust employee ownership plan
Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.
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About OSTTRA
We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business. Today, we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation. We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.
Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact. Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com.
Equal opportunity employer statement at OSTTRA
We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on.
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