Gateshead Council
Environmental ASB Administration Officer
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Who We Are & What We Stand For
Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.
We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.
We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.
At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.
About The Role
An opportunity has arisen to be part of a new team tackling environmental anti-social behaviour and crime in Gateshead, including fly-tipping and waste issues, littering, dog related nuisance and graffiti. The team will investigate environmental ASB, visit affected areas, identify causes, those responsible and take action.
What You'll Get Involved In
- Work as part of a team to support investigations into anti-social behaviour by providing appropriate and timely administrative support.
- To access and populate a variety of information systems to help to detect the extent, place and cause of ASB, to aid ASB investigation and to prevent duplication.
- Provide advice and support to those affected by and those causing all aspects of anti-social behaviour in order to stop, and prevent the recurrence of all anti-social behaviour problems.
- Work with residents and service users to identify support needs, making appropriate referrals and liaising with partners and services to ensure individuals have the support they need to resolve and prevent all aspects of ASB problems and to thrive
- Monitoring and updating information systems ensuring information held is correct and processed in compliance with GDPR, producing reports where required.
- To use the Council’s financial management system to raise and pay invoices, create purchase orders, monitor debt incurred by the work of the Team and owed to the Council and to provide financial information as required.
- To receive incoming reports of all aspects of ASB and to provide reports to the team in a format that supports fast and timely investigation.
- To be a key contact for residents and other service users in relation to their report, supporting them to provide information where required.
- Take responsibility for managing own priorities and achieving key performance targets in line with the Council’s performance indicators and service standards and those agreed at the annual appraisal.
- Liaise with other sections of the Council and outside agencies to ensure the provision of a co-ordinated multi-agency approach to tackle anti-social behaviour.
- To support the Senior Environmental and ASB Officer in the development of and continual improvement of the methods by which ASB reports can be made, stored, retrieved and monitored.
- Such other responsibilities allocated which are appropriate to the grade of the post.
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What You'll Bring
- An understanding of environmental crime and anti-social behaviour (ASB) and its impact on the community.
- Knowledge of the Council’s role, and the role of other agencies, in resolving ASB issues.
- Knowledge of a Council officer’s responsibilities regarding safeguarding and data protection.
- Experience of engaging with members of the public.
- Experience of providing excellent customer service.
- Ability to communicate effectively.
- Experience of recording and relaying accurate and relevant information in a timely manner.
- Experience of agile working using mobile devices such as iPads.
- Competent in the use of IT devices, Microsoft Office and Microsoft Teams.
- Experience of working under pressure and meeting targets and deadlines.
- 5 GCSEs at grades A-C/9-4, including Maths and English, or relevant demonstrable experience.
- Willingness to undertake training as required.
- A current driving licence or access to suitable mobility support.
What’s In It For You
- Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
- Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
- Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
- Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
- Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
- Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
- Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
- Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
- Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
- Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).
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Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. At Gateshead Council we are an employer who embraces, and welcomes diversity, who's truly inclusive and who demonstrates equality for all. We'll go the extra mile so that our approach is representative of the communities we serve and each other. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
How To Apply
You can apply online using the link below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.
We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.
If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via
Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.
Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.
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