Natural England
Environmental Contracted Services (ECS) Claims Officer - ( Ref : 6739 )
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Summary
This position is based Nationally
Job Description
The Environmental Training Advice and Facilitation Framework (ETAFF) is a flexible tool used by NE and other Defra family bodies to buy in farm and land management advice services under contract from vetted and approved advice suppliers.
The Environmental Contracted Services (ECS) Team run the operation of the Framework on behalf of Defra, (supported by Defra Group Commercial) and lead on the procurement of the contracted advice program. The team currently contract in advice to support farmers but the ETAF Framework itself has scope to deliver a broader program of support.
The ECS team is part of National Operations and dispersed around the country. The team is comprised of senior contract managers, contract managers and a claims team, all supported by a senior officer and operations manager. They work closely with the commissioning team’s key staff and the advice suppliers themselves.
Key Tasks
- Thoroughly and systematically check details of claims received from suppliers, liaising with Contract Managers to ensure claimed items are eligible.
- Act as lead on allocated claims, including liaising with suppliers regarding any issues or errors found.
- Ensure claims are processed within service level agreements (30-day turnaround).
- Monitor SOP (NE Finance System) for claim payment and confirming with suppliers once payment is made.
- Process Grant In Aid (GIA) contract information on SOP.
- Raising requisitions for new ETAFF contracts on SOP.
- Processing amendments following any contract changes.
- Update records, including claims trackers and KPI database.
- Add claims documentation to online shared folders as necessary.
Additional Duties Can Include:
- Providing general contract management administrative support.
- Providing updates on claim progress during team calls
- Assist with the development of claims elements of future frameworks
Competencies
Competence 1
Professional competency
Technical Skills and Knowledge
Description
- Good clerical and administrative skills, especially use of Excel. (Essential)
- Good Communication Skills (Essential)
- Able to work systematically, with attention to detail (Essential)
- Confidence in engaging with colleagues and external customers over the phone and via email. (Essential)
- Experience of procurement or claims processing. (Desirable)
Competence 2
Professional competency
Personal Effectiveness
Description
- Be ambitious, identify and adopt ways to make improvements in your team and Natural England and inspire others to act. (Practitioner)
- Make and explain objective decisions which combine your professional judgement and evidence. (Practitioner)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Competence 3
Professional competency
Work Delivery
Description
- Manage and deliver your work to meet agreed targets and deadlines. (Practitioner)
- Handle data responsibly, understand your role in good governance, and comply with delegations, policies, and procedures. (Basic)
Competence 4
Professional competency
Putting People at the Heart of the Environment
Description
- Listen to and understand our diverse partners and customers so that you achieve the best outcomes for them and Natural England. (Practitioner)
- Nurture trusting partnerships and collaborate to achieve pragmatic outcomes that help deliver Natural England’s vision, mission and aims. (Basic)
Person specification
Please Refer To Job Description
Salary and Benefits
Alongside your salary of £28,910, Natural England contributes £8,375 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Please Refer To Job Description
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Tanya Moore
- Email : tanya.moore@naturalengland.org.uk
- Telephone : 07471 052829
Recruitment team
Email : defra-recruitment-enquiries@resourcing.soprasteria.co.uk
Further information
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location