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EPR Training & Digital Adoption Lead - NHS
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EPR Training & Digital Adoption Lead
6 months plus - Inside of IR35
Our client, a consultancy who support major public sector clients, are seeking an EPR Training & Digital Adoption Lead to support a major for one of their London based NHS Electronic Patient Record upgrade programmes.
This is a senior delivery role, responsible for turning the existing training strategy into a detailed and deliverable plan, ensuring the organisation is fully prepared for EPR go-live.
The Role
You will lead the EPR training and end-user adoption workstream, working closely with programme leadership, clinical and operational teams, suppliers, and internal stakeholders.
Key Responsibilities Will Include
- Developing the overall EPR training and end-user support delivery plan.
- Creating a comprehensive resource plan covering training, floorwalking, helpdesk, and go-live/hypercare support.
- Assessing existing internal capability and identifying resource or specialist skills gaps.
- Establishing appropriate governance, reporting, readiness measures, risks, and dependencies.
- Translating the EPR training strategy into a practical and measurable delivery programme.
- Leading the procurement, implementation, and deployment of a Digital Adoption Platform (DAP).
- Working with DAP suppliers and internal teams to configure, test, and deploy the platform ahead of go-live.
- Ensuring the DAP supports user onboarding, training, adoption, and ongoing user support.
- Coordinating training and adoption activities with wider EPR programme milestones.
- Providing regular progress, risk, and readiness reporting to programme governance groups.
- Developing the go-live and hypercare training and end-user support model.
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Experience Required
Due to the nature of this requirement and quick turnaround times, we can only consider candidates with EPR training adoption including Digital Adoption Platform (DAP) experience.
- Significant experience leading training, digital adoption, learning, or organisational change workstreams within major digital transformation programmes.
- Experience supporting a major EPR or healthcare technology implementation.
- Strong experience developing and managing training delivery and readiness plans.
- Hands-on experience implementing a Digital Adoption Platform, such as WalkMe, Whatfix, Pendo, Apty, Userlane, or equivalent.
- Experience planning and mobilising large-scale end-user support, including floorwalking and hypercare.
- Strong programme management, stakeholder engagement, and governance experience.
- Excellent communication and reporting skills, with the ability to work effectively across clinical, operational, technical, and programme teams.
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Key Deliverables
The Successful Candidate Will Be Responsible For Delivering
- EPR Training & End User Support Delivery Plan
- Training & Adoption Resource Plan
- Training Readiness & Assurance Framework
- Digital Adoption Platform Deployment Plan
- Go-live Training Support Model
- Regular progress, risk, and readiness reporting
This is an excellent opportunity for an experienced EPR Training Lead, Digital Adoption Lead, EPR Change Lead, or Training Programme Manager to take a lead role within a major NHS transformation programme under a large consultancy's excellent programme team.
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