WM Trains
Equality Impact Assessment Manager
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Equality Impact Assessment Manager
Application Deadline: 1 October 2026
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Head Office - Birmingham
Reporting To: Hannah Cotton-Diederich
Description
We are looking for an Equality Impact Assessment Manager to help ensure inclusion, fairness and accessibility remain at the heart of everything we do.
In this role, you'll lead our framework and governance processes, working closely with colleagues across the organisation to ensure assessments are completed to a high standard and embedded within key projects and business decisions.
You'll provide guidance, champion best practice, and support teams to understand and address the impact of their activities on customers and colleagues. By driving consistency and robust governance, you'll help ensure equality considerations are fully integrated into decision-making, particularly for people with protected characteristics.
This is a great opportunity to influence meaningful change and help create positive outcomes for both our customers and workforce.
Hybrid role with 3 days onsite in Birmingham, with some travel across our network.
Interviews to be held mid October.
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Key Responsibilities
- Lead and oversee the Equality Impact Assessment framework, ensuring compliance with relevant equality legislation and standards.
- Embed requirements across business processes, projects and change programmes.
- Provide guidance, support and training to colleagues to ensure high-quality assessments are completed consistently.
- Manage governance, including review, assurance and sign-off processes.
- Support stakeholder engagement, consultation activities and wider accessibility initiatives across the business.
Skills, Knowledge and Expertise
- Demonstrated experience of delivering equality, diversity and inclusion or accessibility strategies, frameworks and processes.
- Sound knowledge of equality legislation, with the ability to translate requirements into clear, practical advice and guidance.
- Excellent communication and stakeholder management skills, with the ability to explain complex information clearly and influence decision-making.
- A collaborative approach, with the ability to build effective working relationships across a range of teams and stakeholders.
- Effective problem-solving skills, with the ability to navigate change and manage ambiguity.
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To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
Benefits
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing.
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
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